SP2 update freezes Comp

  • Thread starter Thread starter T Vale
  • Start date Start date
T

T Vale

As suggested by m/s I gave he latest xp upgrade cd sp2 to
my friend after a successfull installation into my own
computer, when he installed it to his computer which also
has xp his computer froze up someway through the
installation, he then switched his computer off and on
again (ctrl and alt and delete does not work on his
computer), now his windows will not start up and he is
not happy with me for giving him the upgrade cd in the
first place. how can I help him ?

Please help

T Vale
 
Hi,

The first clue to the problem is ctrl+alt+delete not working - your friend
has a virus or two (or three or four...). I would suggest that he restart,
and select the option to continue installation, then cancel out of it. Then
boot into safe mode and clean the system up. No upgrade can be expected to
work properly on an infected system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Back
Top