SP2 killed my Scanner. Help!

  • Thread starter Thread starter Tom
  • Start date Start date
T

Tom

After installing Service Pack 2 my Scanner has refused to work. I get
an error message something like: Twain Server not Found.

I removed the Scanner and tried it on another computer and it works.

I uninstalled SP2 and uninstalled the drivers for the Scanner and
then re-installed the Scanner using the method prescribed by its
manual. I am using drivers suitable for XP downloaded from the
manufacturer.

It still gives the same error message. Any helpful suggestions? I
have read all the Support messages I could find from Microsoft but did
not find the help I need there.

The Scanner is a CanoScan FB620p.

tom
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
 
Tom;
Make sure you have the latest Windows XP drivers.
Verify from Canon the latest drivers are compatible with SP-2.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/


After installing Service Pack 2 my Scanner has refused to work. I get
an error message something like: Twain Server not Found.

I removed the Scanner and tried it on another computer and it works.

I uninstalled SP2 and uninstalled the drivers for the Scanner and
then re-installed the Scanner using the method prescribed by its
manual. I am using drivers suitable for XP downloaded from the
manufacturer.

It still gives the same error message. Any helpful suggestions? I
have read all the Support messages I could find from Microsoft but did
not find the help I need there.

The Scanner is a CanoScan FB620p.

tom
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
 
I am running XP Home SP1 now, and the scanner still will not work. I
have the latest drivers fro XP from the Canon download site. Tom.

Jupiter Jones said:
Tom;
Make sure you have the latest Windows XP drivers.
Verify from Canon the latest drivers are compatible with SP-2.
Click to expand...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
 
I suggest removing the USB HUB devices to refresh those drivers.

Go to Start/Run, and type DEVMGMT.MSC , highlight the HUB device(s), Action
menu, "Uninstall", then restart Windows, to find the device drivers again
automatically.


I am running XP Home SP1 now, and the scanner still will not work. I
have the latest drivers fro XP from the Canon download site. Tom.

Jupiter Jones said:
Tom;
Make sure you have the latest Windows XP drivers.
Verify from Canon the latest drivers are compatible with SP-2.
Click to expand...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
 
one of the things that the sp2 update does is fuss w/ all shortcuts in the
STARTUP folder, causing some to fail. Specifically, it prunes off any
parameters to the startup item and resets the "start in" folder setting.

I my case this caused the scanner's "monitor" process to not load
correctly, rendering all the buttons on the scanner inert. I had to
deinstall and then reinstall the scanner drivers to get it to remake the
proper startup item, then it worked again. PITA!
 
Sorry, I should have included that this is an LPT connected scanner.
Tom

Mark L. Ferguson said:
I suggest removing the USB HUB devices to refresh those drivers.

Go to Start/Run, and type DEVMGMT.MSC , highlight the HUB device(s), Action
menu, "Uninstall", then restart Windows, to find the device drivers again
automatically.
Click to expand...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Human speech is like a cracked tin kettle, on which
we hammer out tunes to make bears dance when we long
to move the stars. Flaubert. Madame Bovary.
 
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