On Tue, 31 Aug 2004 11:47:02 -0700, "Mike DalBon"
Conceptually, did any of you who've had issues with SP2 read ANY of the
documentation from the MANUFACTURER of your system's web site prior to
installing?
Yes. At the time,
www.jetway.com.tw claimed latest July 2004 BIOS
version 04 was OK for Prescott; no FAQ on SP2, etc.
Did you read the information from Microsoft (which you have to
really try hard to avoid) before installing SP2?
Yes. At the time - and I have not checked this week - there was no
specific caveat on my issue (Prescott microcode level), just a general
"check your hardware vendor for updates". See above.
More recently, Intel added a new page with documentation on the
Prescott issue; there was zero there before.
Most recently, Jetway brought out a new version 05 of their BIOS that
better supports Prescott, in the sense that it now pushes Intel's
microcode to rev it up so it will work with SP2. That BIOS's date is
1 September 2004, so it wasn't there when I needed it.
The first thing any of them say is "back up your data".
That assumes it's acceptable to have to redo the whole PC if an SP
installation barfs, and then restore data on top. It is not.
The service pack even creates a restore point just in case.
Doesn't help when XP won't boot at all, even into Safe Mode.
To make the statement that software "trashed your hard drive" really shows
why some people really ought not to just click "OK". There's no shame in
taking your PC to the shop to have it fixed. And they read the "before you
begin" articles.
Reading those articles at the time would have given NO inkling about
the particular problem I hit the hard way, and described here:
http://cquirke.mvps.org/sp2intel.htm
The point is, not all SP2 issues appear survivable to the average
users SP2 is aimed at, and are not documented "before you start".
Consider also that SP2 is now delivered via WU and on CD-ROMs, which
is lot less likely to be researched than when a user navigates the web
site to download it deliberately.
To discourage others from installing a worthwile, and in this day and time
necessary, update is a great disservice to the community and user base.
You have to caveat the advice to "just install it, it's great!" as
there are (now) certain PC configs that are 100% certain to become
unbootable after installing SP2.
4 SP2 installs, no issues.
If I'd installed SP2 this week, after updating my BIOS to 1 September,
I'd be able to say "1 SP2 install, no issues". Because I did this a
couple of weeks ago, I'd be able to say "1 SP2 install, 100% failure".
In both cases, I'd be right; in both cases, my observation would have
no predictive value for you. It is however significant that WU
started pushing SP2 before the issue was well documented, and remains
significant if SP2 (or the WU wrapper that pushes it) still does not
detect at-risk PCs and step aside.
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Never turn your back on an installer program