SP2 : Access Denied

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

I sucessfully downloaded SP2. The install began. Before
finishing, I got a single window that simply said "Access
denied." No error description was given.

You may be thinking : What about your virus protection?
I explicitly disabled and then exited McAffee and
SpySweeper (the only two such TSR-type safeguards I use).

In the WindowsUpdate.log file I see this:

[snip]

2004-09-27 07:41:52-0700 996 b1c
Successfully initiated install for 1 updates
2004-09-27 07:41:52-0700 996 628 WU client
executing call {E41CEC0B-CBAD-49D6-A36A-AB8F7C1394B1} of
type Install call
2004-09-27 07:41:53-0700 996 628 validate
updates before Install
2004-09-27 07:42:19-0700 996 628 prune
update list before Install
2004-09-27 07:42:19-0700 996 628 setting
system restore point
2004-09-27 07:42:49-0700 996 260 WU client
calls back to install call {E41CEC0B-CBAD-49D6-A36A-
AB8F7C1394B1} with code Call progress and error 0
2004-09-27 07:42:53-0700 996 628 WU client
starts install in user context
2004-09-27 07:42:53-0700 996 628 WU client
is installing update {12497FC5-D5E1-49A8-8E44-
26CBA6400DD7}.105
2004-09-27 07:47:55-0700 3472 480 Out of
proc datastore is shutting down
2004-09-27 07:47:58-0700 3472 480 Out of
proc datastore is now inactive
2004-09-27 09:50:29-0700 996 584 Install
failed: 80070005
2004-09-27 09:50:29-0700 996 7cc OS
Version = 5.1.2600.1.0.66304

[snip]

Anyone know what 'Install failed: 80070005' is all about?

Thanks,
Jim
 
Please also have a look at: "Access denied" section here:
http://www.michna.com/kb/WxSP2.htm#Cannot_install_Service_Pack_2

Note the KB article -You receive an "Access is denied" error message when you try to
install Windows XP Service Pack 2
http://support.microsoft.com/?kbid=873148
which the article refers to seems to be currently unavailable - copy from my notes of
the article referred to below if you need to see the same when reading the
information provided in the first URL.



Important This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to
restore the registry if a problem occurs. For information about how to back up,
restore, and edit the registry, click the following article number to view the
article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS
When you try to install Microsoft Windows XP Service Pack 2 (SP2), you may experience
the following issues:

You cannot install the service pack.

You receive the following error message:

Service Pack setup has failed. Access Denied

The Setupapi.log file contains references that indicate that one or more
registry keys could not be deleted while the Setup program was running.

CAUSE
These issues may occur when permissions on one or more registry keys are restricted
in a way that prevents the administrator who installs the update from updating the
registry keys. Failure to update a registry key causes the Setup program to fail.

WORKAROUND
Warning If you use Registry Editor incorrectly, you may cause serious problems that
may require you to reinstall your operating system. Microsoft cannot guarantee that
you can solve problems that result from using Registry Editor incorrectly. Use
Registry Editor at your own risk.To work around this issue, examine the Svcpack.log
file to find the registry keys that are causing this issue, and then modify the
registry permissions to give access to the user who is trying to install the service
pack. To do this, follow these steps:

1. Make sure that the user who is trying to install the service
pack is a member of the Administrators security group.

2. Open the Svcpack.log file. By default, this file is located in
the C:\Windows folder.

3. Search the log file for references to registry permissions
issues. Make a note of the registry keys that are referenced.

4. Click Start, click Run, type regedit, and then click OK to start
Registry Editor.

5. Locate and right-click the registry keys that you noted in step
3 of this procedure, and then click Permissions.

6. Examine the permissions that are configured for each user or
group. Identify the restricted permissions that are affecting the user who is trying
to install the service pack. Make sure the Administrators group has full access
configured.

7. Quit Registry Editor.

After you follow these steps, try again to install the service pack.



Jim said:
I sucessfully downloaded SP2. The install began. Before
finishing, I got a single window that simply said "Access
denied." No error description was given.

You may be thinking : What about your virus protection?
I explicitly disabled and then exited McAffee and
SpySweeper (the only two such TSR-type safeguards I use).

In the WindowsUpdate.log file I see this:

[snip]

2004-09-27 07:41:52-0700 996 b1c
Successfully initiated install for 1 updates
2004-09-27 07:41:52-0700 996 628 WU client
executing call {E41CEC0B-CBAD-49D6-A36A-AB8F7C1394B1} of
type Install call
2004-09-27 07:41:53-0700 996 628 validate
updates before Install
2004-09-27 07:42:19-0700 996 628 prune
update list before Install
2004-09-27 07:42:19-0700 996 628 setting
system restore point
2004-09-27 07:42:49-0700 996 260 WU client
calls back to install call {E41CEC0B-CBAD-49D6-A36A-
AB8F7C1394B1} with code Call progress and error 0
2004-09-27 07:42:53-0700 996 628 WU client
starts install in user context
2004-09-27 07:42:53-0700 996 628 WU client
is installing update {12497FC5-D5E1-49A8-8E44-
26CBA6400DD7}.105
2004-09-27 07:47:55-0700 3472 480 Out of
proc datastore is shutting down
2004-09-27 07:47:58-0700 3472 480 Out of
proc datastore is now inactive
2004-09-27 09:50:29-0700 996 584 Install
failed: 80070005
2004-09-27 09:50:29-0700 996 7cc OS
Version = 5.1.2600.1.0.66304

[snip]

Anyone know what 'Install failed: 80070005' is all about?

Thanks,
Jim
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