Sorry.......but I'm not that smart. Need some help

[Nate-WI]

Hi there,

I am having problems sending out mass e-mails to a group. I have set up 3
new file folders and have members in these file folders, however I'm getting
feedback from them, stating that they haven't received an e-mail from me in
months. I know this not to be true since I'm sending out messages every 2-3
weeks. I do have about 100 people in these 3 folders.

Why are people not getting the messages? I'm not sure how to find out what
year of Outlook I'm even running? Is there any easier way to do this?

Any help is appreciated.

Nate

 

[Sue Mosher [MVP-Outlook]]

They might not be getting the messages because their junk email filter is
classifying them as spam. That's not something you can control directly. What
you can do is:

-- Ask the recipients to add your address to their "safe sender" list
-- Send individual messages using mail merge rather than sending one message
to everyone
-- Make sure your messages have some real "content" and aren't just
collections of links or pictures that resemble common spam messages

Information about your Outlook version is available from the Help | About
Microsoft Outlook dialog.

 

[Nate-WI]

They might not be getting the messages because their junk email filter is
classifying them as spam. That's not something you can control directly. What
you can do is:

-- Ask the recipients to add your address to their "safe sender" list
-- Send individual messages using mail merge rather than sending one message
to everyone
-- Make sure your messages have some real "content" and aren't just
collections of links or pictures that resemble common spam messages

Information about your Outlook version is available from the Help | About
Microsoft Outlook dialog.

Hi Sue,

Thanks for responding. All my messages due have content and its not a
typical spam type of mail. How do I do use mail merge? That sounds like a
time sensitive operation if I have to e-mail each member?

Nate-WI

 

[Sue Mosher [MVP-Outlook]]

Mail merge means that you *don't* have to e-mail each member. Instead, you
create a master document that forms the body of the message,and then the
merge automatically creates the individual messages for you. You can even
personalize the body of the message with information from each contact. To
get started, display a contacts folder, select all the people you want to
send to, then choose Tools | Mail Merge and follow the prompts. You'll
actually write the message in Word. Plenty of additional information on mail
merge is available in Help and at http://office.microsoft.com.