someone please help!

  • Thread starter Thread starter kayla
  • Start date Start date
K

kayla

i can't sign into my msn account for both my email and
messenger. It keeps coming up with 'Sorry, we could not
sign you in because the sign-in name you entered does not
exist or password is incorrect'. I've had this account
for over 15 months and i know my password! I can't even
sign into my MSN explorer to check emails either.When i
try to access the MSN page, I can get to certain pages
but then i cant go any further as it tells me the 'page
is unavailable'. Also, when i go to 'Windows update' it
isn't coming up as it used to. It's telling me after the
page hasn't loaded properly that ' My current security
settings prohibit running ActiveX controls on this page'.
I've followed the instructions and it tells me to install
them again but I cant access the page. some 1 please help
me!
 
Greetings Kayla,

Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
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