software install problems

  • Thread starter Thread starter bob
  • Start date Start date
B

bob

Hi,

I am deploying an .msi file to the whole company. About
90% of the users get the application fine. However, the
other 10% get an error message. The message states:

\\servername\sharename unavailable

Does anyone know how to fix this?

TIA
 
Bob,

I would make sure that those 10% have the correct DNS information ( probably
a scope option from DHCP ). I would also make sure that the NTFS and Share
permissions are not causing this problem ( meaning, the 10% - those user
account objects / computer account objects are a member of one of the groups
that has access to the shared folder ).

Are you aware of the tools available for troubleshooting application
deployment issues? You could try GPOTool or GPRESULT as a start.

HTH,

Cary
 
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