smartphone client does not work anymore!

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Guest

I am probably not the only disappointed person to learn that Messenger does not work anymore on their smartphone. I have spoken with my carrier (Optus) and they cannot tell me when or if an update will be available. They seem to struggle with the idea that the smartphone can be updated at all. I thought that service providers (including Microsoft) would understand the principles of change control and customer impact. If a change like what has been done renders thousands of new smartphones useless with regards to Messenger then in this consumer's eyes, this change begins to look similar to the impact of a virus or worm. The main difference is that the change could have been avoided. Now that Messenger does not work, I may have to take my smartphone back to the store and ask for one that works as advertised.

I bought the phone because I am interested in some of the mobile automation features it provides. We use messenger internally and it looked like a candidate for dispatch and job control for our field teams. Now I will be considering alternative methods.

Richard
 
Greetings Richard,

All smartphones should be updatable (to be honest, I'm only familiar with Orange's product
offering at this point, but it should include all of them). I'm not sure if this option has
been given to you, but Agile Messenger, with works on the Smartphone platform, still has
access to Messenger:
http://www.agilemobile.com/amsmart.html
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


richard robertson said:
I am probably not the only disappointed person to learn that Messenger does not work
Click to expand...
anymore on their smartphone. I have spoken with my carrier (Optus) and they cannot tell me
when or if an update will be available. They seem to struggle with the idea that the
smartphone can be updated at all. I thought that service providers (including Microsoft)
would understand the principles of change control and customer impact. If a change like what
has been done renders thousands of new smartphones useless with regards to Messenger then in
this consumer's eyes, this change begins to look similar to the impact of a virus or worm.
The main difference is that the change could have been avoided. Now that Messenger does not
work, I may have to take my smartphone back to the store and ask for one that works as
advertised.
I bought the phone because I am interested in some of the mobile automation features it
Click to expand...
provides. We use messenger internally and it looked like a candidate for dispatch and job
control for our field teams. Now I will be considering alternative methods.
 
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