Shutting down

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Guest

I have just encountered a disturbing problem. I am using Windows 2000 Service
Pack 4. When I try to shut down, the computer goes to a restart. I have run
Norton Virus scan rhree times and it has not located a virus. Any ideas as to
what could be causing this? I am on a laptop, so shortof removing the battery
there appears to be no way to shut down.
 
Confounded said:
I have just encountered a disturbing problem. I am using Windows 2000
Service Pack 4. When I try to shut down, the computer goes to a
restart. I have run Norton Virus scan rhree times and it has not
located a virus. Any ideas as to what could be causing this? I am on
a laptop, so shortof removing the battery there appears to be no way
to shut down.
Click to expand...


http://support.microsoft.com/default.aspx?scid=kb;en-us;315409&sd=tech
 
Yes it is listed as an APCI system.
And in answer to Mr. Perry, yes, i have tried shutting down by the power
button and it will not shut down or power off.
 
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