Shutdown issue

  • Thread starter Thread starter Lynne
  • Start date Start date
L

Lynne

I just got back from a friend's house where I was trying to figure out why
shutdown would hang on Windows XP Home Edition. While trying to follow a tip
from the KB I did a turn off computer rather than a restart and got the
following message on the windows is shutting down screen:

Updates are being installed (1 of 1)

which alternated with

Do not turn off or unplug your computer -- it will turn off automatically

I have never seen such a thing before. This has been going on for about an
hour and the machine has still not shut down. Should we just use the off
button or what?

I have no clue as to what update would be installing as they don't have
automatic update turned on. They are going to leave it until tomorrow
morning to see what happens but in the meantime I said I would try to figure
out what was going on.

Thanks.

Lynne
 
It is probably downloading Service Pack 2. It will take from ten minutes to
several hours depending on the connection speed. Let it alone.
 
They told me that automatic updates was not turned on. Would it be
downloading something when the shutdown screen is on instead of with Windows
being open?
 
Ensure Autoupdate is turned off. Reboot. Go directly to Windows Update Site
and download and install the Critical Updates it finds. Reboot. Turn
Autoupdate on again. You should at least turn on Notify me when there are
new updates.
 
Well, apparently SP2 was downloading and finally installed this morning.
Thanks to all.

Lynne

Harry Ohrn said:
Ensure Autoupdate is turned off. Reboot. Go directly to Windows Update
Site and download and install the Critical Updates it finds. Reboot. Turn
Autoupdate on again. You should at least turn on Notify me when there are
new updates.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


Lynne said:
I just got back from a friend's house where I was trying to figure out why
shutdown would hang on Windows XP Home Edition. While trying to follow a
tip from the KB I did a turn off computer rather than a restart and got
the following message on the windows is shutting down screen:

Updates are being installed (1 of 1)

which alternated with

Do not turn off or unplug your computer -- it will turn off automatically

I have never seen such a thing before. This has been going on for about
an hour and the machine has still not shut down. Should we just use the
off button or what?

I have no clue as to what update would be installing as they don't have
automatic update turned on. They are going to leave it until tomorrow
morning to see what happens but in the meantime I said I would try to
figure out what was going on.

Thanks.

Lynne
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