It would help to know how the codes were represented. Like this
<code>
or in pink ovals?
If he opens the files in Notepad, the tags are still present?
My best guess is, that he first opened it as a pure text file, and that now
Word is doing a conversion. Have him check in Tools/Options/General whether
"Confirm conversions on open" is activated? If not, he should activate it. Word
will show a list of file formats when next he opens such a file, and he needs
to select "plain text".
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