SetupProject : file does not get installed

  • Thread starter Thread starter Rainer Queck
  • Start date Start date
R

Rainer Queck

Hi NG,

in my setup project I have a file which sometimes gets installed and some
times not :-(

Details:
The problem occures unregulary, on running the setup in case of installing
newer versions. It seams to be related to the localization of the target
system. On german XP the file in question always get "over installed" so
that the newer file version is available and on english XP it does not.
I have not experienced this my self but it was reported to my by one of my
customers ( and I trust him to tell the truth).

The setup settings:
DetectNewerInstalledVersions : true
RemovePreviousVersions : true

Is there a possibillity to force the installation of a specific file in any
case?

Regards
Rainer Queck
 
Hi Rainer,

Since the issue you got is reported by your customer, and currently unable
to repro on your side, is it possible to ask your customer to install the
package with verbous log on? Once the problematic setup is done, the
customer can send you the log file generated by the Windows Installer, so
we can have a chance to see what exactly was going on during setup.

To enable verbose logging, start Windows Installer with the following
arguments: /L*v <logFile>

msiexec /i MyPackage.msi /L*v c:\MyLog.txt

For more info on command line options:
http://msdn.microsoft.com/en-us/library/aa367988(VS.85).aspx

Meanwhile, would you let me know more about the file with problem?

What kind of the file is? A managed/unmanaged EXE/DLL? Version (New/Old)?
Is it a .NET satellite assembly? Language? Strong Name? GACed? etc.

Best regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
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==================================================
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Hi Rainer,

Since the issue you got is reported by your customer, and currently unable
to repro on your side, is it possible to ask your customer to install the
package with verbous log on? Once the problematic setup is done, the
customer can send you the log file generated by the Windows Installer, so
we can have a chance to see what exactly was going on during setup.

To enable verbose logging, start Windows Installer with the following
arguments: /L*v <logFile>

msiexec /i MyPackage.msi /L*v c:\MyLog.txt

For more info on command line options:
http://msdn.microsoft.com/en-us/library/aa367988(VS.85).aspx

Meanwhile, would you let me know more about the file with problem?

What kind of the file is? A managed/unmanaged EXE/DLL? Version (New/Old)?
Is it a .NET satellite assembly? Language? Strong Name? GACed? etc.

Best regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 2 business days is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions. Issues of this
nature are best handled working with a dedicated Microsoft Support Engineer
by contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
The main thing to check is the version - the version rule says that high
replaces low, so that's what to check, plus the MSI log as suggested.

What file is it? Is it a Microsoft or 3rd party file? Some MS files you
cannot replace.
 
The main thing to check is the version - the version rule says that high
replaces low, so that's what to check, plus the MSI log as suggested.

What file is it? Is it a Microsoft or 3rd party file? Some MS files you
cannot replace.
 
Hi Jie,

thank you for your assistance. Sorry that it took me so long to respond, but
I was on a bussines trip the last week.

I will follow your suggestion with the log and then let you know the result.
It might take a while to do this, since my customer is also out of the
country for a while.
What kind of the file is? A managed/unmanaged EXE/DLL? Version (New/Old)?
Click to expand...
Is it a .NET satellite assembly? Language? Strong Name? GACed? etc.
Click to expand...

None of those. It is a xml file holding a dataset which contains information
(>9 Mb) needed for the application.

Regards

Rainer Queck
 
Hi Jie,

thank you for your assistance. Sorry that it took me so long to respond, but
I was on a bussines trip the last week.

I will follow your suggestion with the log and then let you know the result.
It might take a while to do this, since my customer is also out of the
country for a while.
What kind of the file is? A managed/unmanaged EXE/DLL? Version (New/Old)?
Click to expand...
Is it a .NET satellite assembly? Language? Strong Name? GACed? etc.
Click to expand...

None of those. It is a xml file holding a dataset which contains information
(>9 Mb) needed for the application.

Regards

Rainer Queck
 
Hi Rainer,

Hope you had a nice trip. :)

I will keep monitoring this case and once you got any updates, please post
here. I'll be happy to help.

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 2 business days is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions. Issues of this
nature are best handled working with a dedicated Microsoft Support Engineer
by contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
Hi Rainer,

Hope you had a nice trip. :)

I will keep monitoring this case and once you got any updates, please post
here. I'll be happy to help.

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 2 business days is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions. Issues of this
nature are best handled working with a dedicated Microsoft Support Engineer
by contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
Hi Jie,
I will keep monitoring this case and once you got any updates, please post
here. I'll be happy to help.
Click to expand...
Thanks. Up to now I have no feedback. I am still waiting on it and will let
you know as soon as I have it.

Regards
Rainer
 
Hi Jie,
I will keep monitoring this case and once you got any updates, please post
here. I'll be happy to help.
Click to expand...
Thanks. Up to now I have no feedback. I am still waiting on it and will let
you know as soon as I have it.

Regards
Rainer
 
No problem. :)

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 2 business days is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions. Issues of this
nature are best handled working with a dedicated Microsoft Support Engineer
by contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
No problem. :)

Regards,

Jie Wang ([email protected], remove 'online.')

Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).

==================================================
Get notification to my posts through email? Please refer to
http://msdn.microsoft.com/en-us/subscriptions/aa948868.aspx#notifications.

Note: MSDN Managed Newsgroup support offering is for non-urgent issues
where an initial response from the community or a Microsoft Support
Engineer within 2 business days is acceptable. Please note that each follow
up response may take approximately 2 business days as the support
professional working with you may need further investigation to reach the
most efficient resolution. The offering is not appropriate for situations
that require urgent, real-time or phone-based interactions. Issues of this
nature are best handled working with a dedicated Microsoft Support Engineer
by contacting Microsoft Customer Support Services (CSS) at
http://msdn.microsoft.com/en-us/subscriptions/aa948874.aspx
==================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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