setup can't find keyboard

  • Thread starter Thread starter Bob Owens
  • Start date Start date
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Bob Owens

I'm trying to upgrade a PC from windows 98 to XP home. I boot from the
upgrade disk , I get past the point where I have to enter the product key.
Setup then tells me it is starting windows. At this point it comes back and
tells me that setup can't find the keyboard and it quits. Obviously the
keyboard works because I used it to type in the key. Any suggestions?

Thanks
 
Bob said:
I'm trying to upgrade a PC from windows 98 to XP home. I boot from the
upgrade disk , I get past the point where I have to enter the product key.
Setup then tells me it is starting windows. At this point it comes back and
tells me that setup can't find the keyboard and it quits. Obviously the
keyboard works because I used it to type in the key. Any suggestions?

Thanks
Click to expand...


Is it a USB keyboard? Windows won't have loaded any USB drivers at
this point. Perform the installation using a PS/2 keyboard.

--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
Bruce Chambers said:
Is it a USB keyboard? Windows won't have loaded any USB drivers at this
point. Perform the installation using a PS/2 keyboard.
Click to expand...

No, it isn't a USB keyboard. It's a PS/2 keyboard and I have actually tried
three of them, all known to be good. They work on this machine in windows 98
and in DOS. I only see the problem when trying to install Windows XP home
from the upgrade disk..
 
Bob said:
No, it isn't a USB keyboard. It's a PS/2 keyboard and I have actually tried
three of them, all known to be good. They work on this machine in windows 98
and in DOS. I only see the problem when trying to install Windows XP home
from the upgrade disk..
Click to expand...


That sadly, would indicate a defective or incompatible motherboard,
then. A computer component's working with Win9x/Me is absolutely _no_
indication that it will work with WinXP. Computer components designed
for use with Win9x/Me very often fail to meet WinXP's much more
stringent hardware quality requirements. In particular, WinXP is quite
sensitive to borderline defective motherboards, RAM, and hard drives
that may have seemed to have worked fine with Win9x/Me.

Have you checked with the motherboard's manufacturer to see if that
particular motherboard has any known issues with WinXP, and if perhaps
there is a BIOS update available to bestow WinXP-compatibility?


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
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