Service Pack 2 woes

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

I installed Office Service pack 2 on several users and have run into an
issue. The problem seems to only manifests itself on user who do not have
admin rights. The issues surrounds scheduling resources. When a non-admin
rights user schedules a meeting with a resource (conference room) and
presses the send button, the immediately get an error message like:

"The item could not be moved. It was either already moved or deleted, or
access was denied. Unable to directly book a resource for this meeting"

If I remove SP2 then all things return to normal and the user can now
reserve resources just like always. It would seem that SP2 has changed some
permission lever or requirements but I can find nothing on that. I'm not
sure even where to start looking to be honest.

A quick call to PSS to have them address issues with their new service pack
yielded unusual results. They said that they would not address issue
relating to "this" service pack as a no cost issue, like they do other
services packs. But they were happy to help if I were to pay.

Has anyone else seen this problem? Anyone know of a fix?

Thanks in advance.

Jim
 
I haven't seen it and I do support a large number of users with SP2 who do
resource booking.

Are you using any custom scripts or anything to handle the back-end resource
booking?

Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft Outlook FAQ: http://www.factplace.com/outlook.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
Ben, nope, nothing fancy. Just an auto answering garden variety "resource".
Been working fine for about a year. Just errors out when SP2 installed when
users don't have admin rights.

Have you seen some info that indicates what permissions a "resource" should
have? I notice the permissions for the mailbox of this conference room
calendar has default=none and anonymous=none.

Does the mailbox of "resources" need any other permission under SP2?

Thanks
Jim
 
Well, the users you want to have reserving there should have at least the
Author role on the resource. You can either specify them specifically, in
groups or just change the default role to Author if this resource is pretty
wide-open and you want everybody in your org to be able to schedule it.

Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft Outlook FAQ: http://www.factplace.com/outlook.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
Thanks Ben, Looks like we may have found it. Our resource permissions on
the calendar has been Custom, with Edit set to own but delete set to none.
Somehow, up until installing SP2, this has worked for almost a year.
Not sure how it got set to none, but resetting it to edit-own and delete-own
seemed to solve it.

Thanks for the help.

Jim
 
Very interesting! And it makes sense because SP2 changes the way meeting requests are processed -- under some circumstances, deleting the original and creating a new appointment where earlier versions would have simply updated the original.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Back
Top