servers

  • Thread starter Thread starter iccorrea
  • Start date Start date
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 
I have the same problems my work and home accounts. Both are POP3 accounts.
Work is very loosely organized so there's no network firewall or e-mail
server that could be causing the problem. Basically, I can't send e-mails
from the work account while I'm at home AND I can't send e-mails from the
home account while I'm at work. When I try either situation, I get the same
error as "iccorrea".

The connection to the server has failed. Subject 'whack', Account: '*****
*****(Home)', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25,
Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

Two weeks ago, I was in a hotel in TX and had no problems sending/receiving
from either account. On that note, "Receiving" always seems to work. It's
only the sending that seems to choke.
 
Yes it likely is a server problem, like you are using the wrong one.

For receiving the POP server recognizes you by your user ID and
password, for sending the SMTP server can only identify as a person
logged on to it's own network. (You must have an account with us or you
could not be here at all kind of thing). It does not know about your
User ID or Password.

So imagine if it just allowed anyone to send mail - spammers would have
a field day - so most mail providers running ordinary SMTP servers block
anybody who is not signed in to their own network.

This is exactly why POP / SMTP accounts are more troublesome for mobile
users.

Now, if one of the two providers can set you up with and "Authenticated"
account you can use their server for everything and generally from anywhere.
 
What you experienced is normal. As a general rule, the owner of
the SMTP server must be the same as the one providing your Internet
connection at that moment. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending away from home are as follows:

1. Use webmail for sending (via your browser).
2. Ask your home ISP if they have a port other than '25' for SMTP.
3. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
 
I dont' understand why I'm getting these errors. Both e-mail accounts are
POP3's and are configured as such in Windows Mail. This error says protocol
is SMTP but, based on the account configuration, it should be using POP3,
right?

Thanks to both for replying with suggestions.
 
Not all ISPs block port 25 to a 'foreign' (non-owned) SMTP server.
When sending works at some hotels, you've lucked out by getting an
Internet provider who does not block port 25. Those are getting fewer
and fewer as time goes on.
Please reread my first response as to why sending will not work
under your home/work circumstances, and what the workarounds are.
 
Authentication won't help one bit if the currently used ISP is blocking port 25.
 
"So you need to find out if the work account has an authenticated SMTP server"

Sorry, that won't help one bit if the OP's home ISP is blocking port 25.
Not even the authentication will be allowed to go through.
 
By authenticated server, I mean one that uses a port other than 25...
If the servers use port 587 or 465, etc., don't they have to authenticate
the user?
Or am I using the incorrect terminology?
 
Hi, Charlie.
Further clarification: I just realized only the incoming is POP3. The
outgoing is still SMTP. Both work and home are POP3 accounts
Click to expand...

Isn't this always the case? Dave and Gary know a lot more about these
things than I do, but my servers have always been POP3 for incoming (to me)
and SMTP for outgoing (sending). I've never used IMAP or Gmail or even
Hotmail, so all I know about is POP3/SMTP. And I stay away from the
web-based interface, which you have used for all 3 of your posts in this
thread.

For my long-time MSN Mail server, my settings are:
Incoming: pop3.live.com
Outgoing: smtp.live.com

The Properties | Servers window for that Mail Account says, "My incoming
mail server is a _POP3_ server".

Does this help? Sorry if it is just "piling on". :^{

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 7000
 
Yes, ports 587 and 465 usually require authentication, but so do
some port 25 servers. So, saying "authenticated server" doesn't
limit it to non-25 ports.
 
Gary,

Thanks for re-referencing your first post. I had (like a fool) discounted
it as inapplicable the first time through. Second reading shows the error of
my ways. I think your option "3" might be the best way to go. Could you
provide those additional details?

Also, if it helps you understand my situation better:

Home ISP and e-mail host: Bellsouth.net
Work ISP: Comcast
Work e-mail host: Third party

Most perplexing to me is that, since my work ISP and e-mail host are not the
same, based on what everyone says, I shouldn't be able to send on any of my
POP3 accounts, right?
 
CharlieTractor said:
Gary,

Thanks for re-referencing your first post. I had (like a fool) discounted
it as inapplicable the first time through. Second reading shows the error
of
my ways. I think your option "3" might be the best way to go. Could you
provide those additional details?

Also, if it helps you understand my situation better:

Home ISP and e-mail host: Bellsouth.net
Work ISP: Comcast
Work e-mail host: Third party

Most perplexing to me is that, since my work ISP and e-mail host are not
the
same, based on what everyone says, I shouldn't be able to send on any of
my
POP3 accounts, right?
Click to expand...

Not necessarily. The issue arises if the SMTP server is on Port 25.
Many, and an increasing number of ISPs block Port 25 for connections to any
SMTP server other than their own. This is done to block spam relaying.

If you're using a 3rd party SMTP server and it isn't on Port 25, you can
have no problem sending at all.

HTH
-pk
 
Which SMTP server does your work email use, and does it use a
port other than 25?

Option #3 may not be the best for you because you'd need to set up 4
different accounts:

1) for sending with home ID from home
2) for sending with work ID from home
3) for sending with home ID from work
2) for sending with work ID from work.

Assuming you may need to be able to do all 4 of those things, it gets
rather messy.

If you went with option #4, you can do all sending with only 2 accounts.
The reason for that simplicity is because Gmail uses SMTP port 465
which does not get blocked by anyone.
Also, Gmail allows you to use any From address you desire, if you verify
it with them first:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=22370

Get back to me, and let me know which way you want to go.
 
Work e-mail uses 25. Option 4 looks like it would be the easiest way BUT it
appears that, I'd need to send/receive all e-mails from my g-mail account.
That's not a huge problem. I'd just prefer to still be able to use Windows
Mail (call me old-fashioned but I like folders). Also, if I go that route, I
don't see the point to switching it over to a POP account. Is there?

Thanks for all your input thus far.
 
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