Sent email does not arrive at destination or return as undeliverable

  • Thread starter Thread starter Douglas Page
  • Start date Start date
D

Douglas Page

occassionally, sent email just disappears. That is, it
never arrives at it's destination. Yet neither does it
bounce back as undeliverable. We have one user who has
tried sending email to someone but simply cannot. It just
doesn't get there. Yet when the same email is sent from
hotmail or roadrunner, it does! Then on Friday, one of our
users needed to send several attachments to a client but
they just wouldn't get there. I found I could not even
forward this email to myself at roadrunner! So I zipped
each attachment separately, minus the text from the
original message, and was able to receive, from my
roadrunner acct, the zipped .pdfs but not the zipped .doc.
No bounces, nothing to indicate that the mail was not
delivered and no return receipt to say that it was. I am
able to send the .doc unzipped inside the firewall but not
to addresses outside it. It is only this one .doc
attachment that seems to have issues. The .pdfs eventually
could be sent as zips but the .doc could not! These are
rare isolated incidences but frustrating none the less.
Any help anyone?
 
-----Original Message-----
occassionally, sent email just disappears. That is, it
never arrives at it's destination. Yet neither does it
bounce back as undeliverable. We have one user who has
tried sending email to someone but simply cannot. It just
doesn't get there. Yet when the same email is sent from
hotmail or roadrunner, it does! Then on Friday, one of our
users needed to send several attachments to a client but
they just wouldn't get there. I found I could not even
forward this email to myself at roadrunner! So I zipped
each attachment separately, minus the text from the
original message, and was able to receive, from my
roadrunner acct, the zipped .pdfs but not the zipped .doc.
No bounces, nothing to indicate that the mail was not
delivered and no return receipt to say that it was. I am
able to send the .doc unzipped inside the firewall but not
to addresses outside it. It is only this one .doc
attachment that seems to have issues. The .pdfs eventually
could be sent as zips but the .doc could not! These are
rare isolated incidences but frustrating none the less.
Any help anyone?
.
Click to expand...

Hi Douglas,
When you get an answer let me know. We are having the
same problems. I have two users that email just
dissappears. (e-mail address removed)
 
OK....I'm presuming Exchange is handling all your mail and you aren't using
POP mail in this Outlook profile as well? If that's true, this isn't an
Outlook issue - it's an issue with your Exchange server, possibly DNS
related. I'd post this in microsoft.public.exchange.admin with as much
detail as possible, for best results.
 
I have experienced the same issues with a department at my work.
E-mail with attachments is sent without errors, but the recipient does
not receive the message. My team assumed that the destination server
was discarding the messages.

Any findings on the DNS issue?
 
Back
Top