Sending E Mail

  • Thread starter Thread starter Diane
  • Start date Start date
D

Diane

"Suddenly" I am not able to send E Mails more than a few words long. I get a
message "Your server has unexpectedly terminated the connection." Tech
support told me my Windows Mail is corrupted, and I have to restore factory
settings. Is there another way to fix this?
 
Isn't there more to the error message than the part you quoted?
If so, right-click on it, copy, then paste the whole thing into a reply here.

Also, which antivirus are you running? As a test, you might try uninstalling
it, to see if that cures the problem.
 
Diane said:
"Suddenly" I am not able to send E Mails more than a few words long. I
get a
message "Your server has unexpectedly terminated the connection." Tech
support told me my Windows Mail is corrupted, and I have to restore
factory
settings. Is there another way to fix this?
Click to expand...

Please give us the exact and complete error message.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.
 
:> Isn't there more to the error message than the
part you quoted?> If so, right-click on it, copy, then paste the whole thing
into a reply here.> > Also, which antivirus are you running? As a test, you
might try uninstalling> it, to see if that cures the problem.> > -- > Gary
VanderMolen, MS-MVP (Mail)Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Subject 'Fw: Noah.............',
Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Port:
25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F> >I am not
running any other antivirus software besides that which came with Vista Home
Premium. I am running SpySweeper. > "Diane"
> "Suddenly" I am
not able to send E Mails more than a few words long. I get a > > message
"Your server has unexpectedly terminated the connection." Tech > > support
told me my Windows Mail is corrupted, and I have to restore factory > >
settings. Is there another way to fix this?>
 
Frank Saunders MS-MVP IE said:
Please give us the exact and complete error message.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.
Click to expand...

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Fw: Noah.............', Account: 'pop.charter.net',
Server: 'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F
I am not running antivirus software except the one built into Vista Home
Premium. I do have Spysweeper.
 
There is no antivirus software that comes with Vista.
There is a firewall and Windows Defender.
Uninstall Spysweeper and see if the problem persists. Others have reported
that Spysweeper causes problems.
And please get an antivirus program ASAP, but do not have it scan emails.
Good free ones include AVG 8 and Avast.
 
Many new computers come with free trial versions of antivirus programs
already installed, so check if you have any, even if the free trial time has
already expired.
 
When that computer was new, did it have a trial version of either
Norton or McAfee antivirus installed? If so, let us know, because those
two programs can leave remnants that interfere with Windows Mail.

Check your SpySweeper settings to see if any of them involve email.
If so, any email integration must be turned off. If no improvement,
uninstall SpySweeper. You don't really need it since Vista includes
Windows Defender.
 
Diane said:
Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Fw: Noah.............', Account: 'pop.charter.net',
Server: 'smtp.charter.net', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket
Error: 10053, Error Number: 0x800CCC0F

I am not running antivirus software except the one built into Vista Home
Premium. I do have Spysweeper.
Click to expand...

Vista does not come with an anti-virus. If Spysweeper.is scanning email that
could easily be the problem.
If you are not connected to Charter then port 25 probably won't work You'll
have to get different settings from Charter for outgoing mail.
 
Gary VanderMolen said:
Check your SpySweeper settings to see if any of them involve email.
If so, any email integration must be turned off. If no improvement,
uninstall SpySweeper. You don't really need it since Vista includes
Windows Defender.
Click to expand...

Thank you so much. I uninstalled Spy Sweeper, and my E Mail worked for the
first time in months. I reinstalled and my problem came back, so I disabled
the E Mail integration. It works! I have Spy Sweeper with AntiVirus, so
this is my antivirus software.

Any idea why it worked before? My problems may have started after I renewed
my subscription.
 
:

Others have reported
that Spysweeper causes problems.
And please get an antivirus program ASAP, but do not have it scan emails.
Good free ones include AVG 8 and Avast.
Click to expand...

Thank you. It was the Spysweeper causing the problem. I have Spy Sweeper
with antivirus. I disabled the E Mail integration, and everything seems to
be working fine.

And tech support wanted me to restore factory settings. You've saved me a
lot of work.
 
Diane said:
Thank you so much. I uninstalled Spy Sweeper, and my E Mail worked for
the
first time in months. I reinstalled and my problem came back, so I
disabled
the E Mail integration. It works! I have Spy Sweeper with AntiVirus, so
this is my antivirus software.

Any idea why it worked before? My problems may have started after I
renewed
my subscription.
Click to expand...
Windows Mail problems caused by antivirus programs are often slow to show
up;
several months is not unusual. For some, but not all, antivirus programs,
disabling
email scanning stops them from causing new problems, and may even cure any
old
problems they caused.
 
Antivirus programs that scan emails are often slow to cause problems.
Many months may go by without any symptoms. I think the problem
starts when the antivirus quarantines or deletes a suspicious email.
 
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