Send to Word Woes

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Am using the File> Send to Word function for a slide presentation. I "Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen
 
Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.
 
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box." I
just the egg timer cursor then it just sits there like it is finished (i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right now
but at least I know for the future if I get stuck.

What next?

tia,
karen

Echo S said:
Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Am using the File> Send to Word function for a slide presentation. I "Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen
Click to expand...
Click to expand...
 
Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box." I
just the egg timer cursor then it just sits there like it is finished (i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right now
but at least I know for the future if I get stuck.

What next?

tia,
karen

Echo S said:
Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Am using the File> Send to Word function for a slide presentation. I "Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen
Click to expand...
Click to expand...
Click to expand...
 
Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full Control.
The only one that wouldn't stick was for "Creator Owner" - I would change it
but when I checked again it was off. Don't know ANYTHING about this area so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal ;). On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog box...

karen

Echo S said:
Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box." I
just the egg timer cursor then it just sits there like it is finished (i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right now
but at least I know for the future if I get stuck.

What next?

tia,
karen

Echo S said:
Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us. (Actually, your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so I'd
try doing the send right after you reboot. I'd also go to Start|Run and type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done -- if it
makes a difference, that is.) Sometimes the sends go better without all the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view, not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Am using the File> Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about 2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any help.

tia!
karen
Click to expand...
Click to expand...
Click to expand...
 
Congratulations for wending your way through the nebulous world of registry
hacks. <g> But now I'm out of suggestions. Crud.

I think it's time to call Microsoft product support.

Oh, wait. One last idea before you call MS. Do you (or did you) have Norton
antivirus products installed?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full Control.
The only one that wouldn't stick was for "Creator Owner" - I would change it
but when I checked again it was off. Don't know ANYTHING about this area so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal ;). On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog box...

karen

Echo S said:
Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog
Click to expand...
box."
I
just the egg timer cursor then it just sits there like it is finished (i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me
Click to expand...
right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

:

Thanks for the info on what you've tried already. Since your small 8-slide
file didn't work, something's wrong with the Send to itself, and not with
your PPT slides. That's a really good starting place for us.
Click to expand...
(Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of
Click to expand...
resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run
Click to expand...
and
type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word
Click to expand...
done --
if it
makes a difference, that is.) Sometimes the sends go better without
Click to expand...
all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing
Click to expand...
view,
not
slide sorter, and I'd forego the "select all." PPT will send all the slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using
Click to expand...
Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options -- maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Am using the File> Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for
Click to expand...
about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate
Click to expand...
any
help.
tia!
karen
Click to expand...
Click to expand...
Click to expand...
 
Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

cheers,
karen

Echo S said:
Congratulations for wending your way through the nebulous world of registry
hacks. <g> But now I'm out of suggestions. Crud.

I think it's time to call Microsoft product support.

Oh, wait. One last idea before you call MS. Do you (or did you) have Norton
antivirus products installed?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Wow, doing that was entering a whole new dimension I never knew existed!

But, alas no luck. I changed to the top folder (9.0) to allow Full Control.
The only one that wouldn't stick was for "Creator Owner" - I would change it
but when I checked again it was off. Don't know ANYTHING about this area so
I'm not sure if that one is unchange-able.

And yes I'm using it at work (but I am not normal ;). On a stand alone
system.

thx again Echo...any more suggestions? If I could just see that dialog box...

karen

Echo S said:
Ah, man, not even a dialog box? Nuts.

I wonder if it's a permissions thing. You're at work, right? I mean, most
(normal, LOL!) people don't use Send to Word at home -- it's really more a
corporate user thing. Anyway, we've seen reports of people trying to use
Inser|Slides from File and not getting a dialog box. Here's what fixed it:

Click Start, Run, Regedt32, OK
Allow full control to users of the following keys:


HKLM\Software\Microsoft\Office\8.0
HKCU\Software\Microsoft\Office\8.0
Security - Permissions - check "Allow inheritable permissions" - Allow full
control to all users.


Of course, do this for the keys for whatever version of Office you're
working with (you said 2000, I believe) -- Office 2003 is 11.0, Office 2002
is 10.0, Office 2000 is 9.0, and Office 97 is 8.0.

I don't know if this will fix your problem, Karen, but I don't think it will
hurt to try. Holler back if it doesn't make the dialog box start up.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi Echo,

Thx a mint for your reply!

Unfortunately no luck...
- I turned off background junk by selecting Diagnostic Startup;
- tried it immediately after re-boot;
- did not select any slides
- did it from Normal Editing View
- tried it with Word open and not open
- tried it with the original PPT file and the 8 slide tester

Had the same result of a couple of seconds of egg time cursor only. I do
not even get to "Paste Link instead of Paste in the Send to dialog box."
I
just the egg timer cursor then it just sits there like it is finished
(i.e.,
I can select things, etc.), no dialog boxes open.

Thx for the links to the handout options; they aren't right for me right
now
but at least I know for the future if I get stuck.

What next?

tia,
karen

:

Thanks for the info on what you've tried already. Since your small
8-slide
file didn't work, something's wrong with the Send to itself, and not
with
your PPT slides. That's a really good starting place for us. (Actually,
your
whole post was a great description of what you're trying and what's
happening. Thank you so much for that!)

Next I'd suspect resources. Send to Word sucks up a LOT of resources, so
I'd
try doing the send right after you reboot. I'd also go to Start|Run and
type
msconfig and turn off most of the startup junk, especially the antivirus
program. (Just turn it off long enough to get the Send to Word done --
if it
makes a difference, that is.) Sometimes the sends go better without all
the
background stuff sucking up resources, too.

Also, what view are you in when you Send? I'd go to normal editing view,
not
slide sorter, and I'd forego the "select all." PPT will send all the
slides
regardless, so there's no need to do that -- and who knows, maybe that's
what's giving it fits!

I'd also try selecting Paste Link instead of Paste in the Send to dialog
box. If you get to the Word file point, you can then select all and
Edit|Links|Break Links. Anyway, I usually have better luck using Paste
Link
than regular Paste when sending to Word, so it's worth a shot.

Worse comes to worst, there are a couple of other handout options --
maybe
try Bill Dilworth's Slide Into Word
http://billdilworth.mvps.org/SlideIntoWord.htm or Shyam Pillai's Handout
Wizard http://skp.mvps.org/how/

I'm also wondering if reregistering Word might work. Or opening it
without
any add-ins or macros. Maybe we can try disabling PPT add-ins also. But
let's save those for 2nd phase troubleshooting -- if the other things I
suggested here don't work.

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Am using the File> Send to Word function for a slide presentation. I
"Select
All" and then use the function, and get the egg-timer cursor for about
2
seconds then it goes away and nothing happens.

If I try it again, then I don't even get the egg-timer cursor. I have
tried
it with Word open and not open.

The presentation is 25 just text slides with standard background (no
graphics, video, music).

From perusing other posts, I have tried:
- running Detect and Repair;
- just a couple of the slides; and
- creating a new presentation with 8 text slides (not even with
background)
and I get the same result.

Using XP with Word and Powerpoint 2000. Would really appreciate any
help.

tia!
karen
Click to expand...
Click to expand...
Click to expand...
 
klam said:
Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...
Click to expand...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do -- you
need to disable the actual Office plug-in, and sometimes you actually have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that doesn't
work, then disable the DLL. (Click Start, click Run and type this: regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo
 
Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable 'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam
 
Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!
 
Hi EchoS,

Thx a mint for so much of your time and help (and thorough info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog box show.

I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only work on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

Echo S said:
Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

klam said:
Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable 'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam
Click to expand...
Click to expand...
 
Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi EchoS,

Thx a mint for so much of your time and help (and thorough info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog box show.

I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only work on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

Echo S said:
Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

klam said:
Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable 'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not
Click to expand...
be
found"
I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to
Click to expand...
do --
you
need to disable the actual Office plug-in, and sometimes you
Click to expand...
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that doesn't
work, then disable the DLL. (Click Start, click Run and type this: regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
okay, I'll see what they say...again, thx a mint!

cheers,
karen

Echo S said:
Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi EchoS,

Thx a mint for so much of your time and help (and thorough info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog box show.

I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only work on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

Echo S said:
Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be
found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do --
you
need to disable the actual Office plug-in, and sometimes you actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with the same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would muck up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

Echo S said:
Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi EchoS,

Thx a mint for so much of your time and help (and thorough info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog box show.

I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only work on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

Echo S said:
Ah, we ran into this the other day. You might go into Norton and enable the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions, and now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not be
found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry" at all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want to do --
you
need to disable the actual Office plug-in, and sometimes you actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
Wow. I'm not glad they're having problems and so you don't have it solved
yet, but will admit I'm glad to know it wasn't something simple we missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with the same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would muck up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

Echo S said:
Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Hi EchoS,

Thx a mint for so much of your time and help (and thorough info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog
Click to expand...
box
show.
I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only
Click to expand...
work
on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a
Click to expand...
couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and
Click to expand...
enable
the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It
Click to expand...
used
to
be that you often had to disable the DLL via regsvr32 command, but Symantec
may have changed (fixed) that in the more recent Norton AV versions,
Click to expand...
and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the
Click to expand...
error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could
Click to expand...
not
be
found"

I did a Windows Explorer search and it shows there are 2 of these files on
my system (in capital letters). I'm not familiar with "registry"
Click to expand...
at
all.
What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full
Click to expand...
system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening various
Office files. Disabling the software itself isn't what you want
Click to expand...
to
do --
you
need to disable the actual Office plug-in, and sometimes you actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
I'm pretty sure all y'all don't miss the simple things. For every time I
have posted a question here, I have figured out answers to 15 of my other
questions by lurking thru previous posts. This forum is a gold mine!

I tried your ppa > old suggestion, searching for all *.ppa files on my
system and changing them all to *.old, tried Send to Word again, and I have
never been happier to see a MS error message! (The MS tech I spoke to kept
saying I should at least be getting an error message.)

It asked for the repairer and for the CD's, I put it in, it chugged and
whirled for a while. But when I tried it again, nothing happened. I started
my computer again, tried again, and nothing again (not even an error message).

The first 5 MS agents I spoke to just kept fobbing me off to another
number/someone else. The last fellow did all the work. He said he'd call me
today after he "checked his resources". I'll let you know what he says.

cheers,
karen

Echo S said:
Wow. I'm not glad they're having problems and so you don't have it solved
yet, but will admit I'm glad to know it wasn't something simple we missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with the same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would muck up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

Echo S said:
Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi EchoS,

Thx a mint for so much of your time and help (and thorough
info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog box
show.

I enabled the function in NAV, put in the full path of the file name, and
was successful in executing that command in RUN. (It seems to only work
on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and enable
the
Office plug-in before you do this. That seemed to allow the other person
with this problem to disable the DLL with the regsvr32 command. It used
to
be that you often had to disable the DLL via regsvr32 command, but
Symantec
may have changed (fixed) that in the more recent Norton AV versions, and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the
regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could not
be
found"

I did a Windows Explorer search and it shows there are 2 of these
files on
my system (in capital letters). I'm not familiar with "registry" at
all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening
various
Office files. Disabling the software itself isn't what you want to
do --
you
need to disable the actual Office plug-in, and sometimes you
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous
section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is
time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
oooooh, progress! What was the error message?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
I'm pretty sure all y'all don't miss the simple things. For every time I
have posted a question here, I have figured out answers to 15 of my other
questions by lurking thru previous posts. This forum is a gold mine!

I tried your ppa > old suggestion, searching for all *.ppa files on my
system and changing them all to *.old, tried Send to Word again, and I have
never been happier to see a MS error message! (The MS tech I spoke to kept
saying I should at least be getting an error message.)

It asked for the repairer and for the CD's, I put it in, it chugged and
whirled for a while. But when I tried it again, nothing happened. I started
my computer again, tried again, and nothing again (not even an error message).

The first 5 MS agents I spoke to just kept fobbing me off to another
number/someone else. The last fellow did all the work. He said he'd call me
today after he "checked his resources". I'll let you know what he says.

cheers,
karen

Echo S said:
Wow. I'm not glad they're having problems and so you don't have it solved
yet, but will admit I'm glad to know it wasn't something simple we missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with
Click to expand...
the
same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would
Click to expand...
muck
up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

:

Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If
Click to expand...
you
go
back to the PPT FAQ about it, there's a link to a Microsoft knowledgebase
article that probably links to a Symantec article where you can read about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to
Click to expand...
call
MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back
Click to expand...
with
the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi EchoS,

Thx a mint for so much of your time and help (and thorough
info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that
Click to expand...
dialog
box
show.

I enabled the function in NAV, put in the full path of the file
Click to expand...
name,
and
was successful in executing that command in RUN. (It seems to
Click to expand...
only
work
on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the
Click to expand...
second
file
path first and was successful, tried the first path next and it failed.)

However, when I tried to Send to Word, I got the same result of a couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and enable
the
Office plug-in before you do this. That seemed to allow the
Click to expand...
other
person
with this problem to disable the DLL with the regsvr32 command.
Click to expand...
It
used
to
be that you often had to disable the DLL via regsvr32 command, but
Symantec
may have changed (fixed) that in the more recent Norton AV
Click to expand...
versions,
and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the
regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd
Click to expand...
the
error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module
Click to expand...
could
not
be
found"

I did a Windows Explorer search and it shows there are 2 of these
files on
my system (in capital letters). I'm not familiar with
Click to expand...
"registry"
at
all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening
various
Office files. Disabling the software itself isn't what you
Click to expand...
want
to
do --
you
need to disable the actual Office plug-in, and sometimes you
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous
section
turn off 'Enable Office Plug-in.'"). Try Send to Word again.
Click to expand...
If
that
doesn't
work, then disable the DLL. (Click Start, click Run and type this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is
time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
It said it needed the "repairer" and asked for the install CD's. I've seen
the ask for CD request before (e.g., if I want to do something that isn't
loaded) and usually I just stick it in the drive and things are fine
afterwards.

On a side note, I rec'd an e-mail late Wednesday from the tech agent I was
speaking with earlier that day. (On the phone he said he would phone me on
Thursday (yesterday) with a solution/suggestions after "checking his
resources". The e-mail said to re-install MS Office and it considered my
case "resolved"!

When I was speaking to one of the five other agents, one said I had two free
enquiries. I e-mailed the tech agent back and said I hoped this one did not
count as one of those two freebies since nothing was solved!

cheers,
klam

Echo S said:
oooooh, progress! What was the error message?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
I'm pretty sure all y'all don't miss the simple things. For every time I
have posted a question here, I have figured out answers to 15 of my other
questions by lurking thru previous posts. This forum is a gold mine!

I tried your ppa > old suggestion, searching for all *.ppa files on my
system and changing them all to *.old, tried Send to Word again, and I have
never been happier to see a MS error message! (The MS tech I spoke to kept
saying I should at least be getting an error message.)

It asked for the repairer and for the CD's, I put it in, it chugged and
whirled for a while. But when I tried it again, nothing happened. I started
my computer again, tried again, and nothing again (not even an error message).

The first 5 MS agents I spoke to just kept fobbing me off to another
number/someone else. The last fellow did all the work. He said he'd call me
today after he "checked his resources". I'll let you know what he says.

cheers,
karen

Echo S said:
Wow. I'm not glad they're having problems and so you don't have it solved
yet, but will admit I'm glad to know it wasn't something simple we missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with the
same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would muck
up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

:

Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you
go
back to the PPT FAQ about it, there's a link to a Microsoft
knowledgebase
article that probably links to a Symantec article where you can read
about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call
MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with
the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi EchoS,

Thx a mint for so much of your time and help (and thorough
info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog
box
show.

I enabled the function in NAV, put in the full path of the file name,
and
was successful in executing that command in RUN. (It seems to only
work
on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second
file
path first and was successful, tried the first path next and it
failed.)

However, when I tried to Send to Word, I got the same result of a
couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and
enable
the
Office plug-in before you do this. That seemed to allow the other
person
with this problem to disable the DLL with the regsvr32 command. It
used
to
be that you often had to disable the DLL via regsvr32 command, but
Symantec
may have changed (fixed) that in the more recent Norton AV versions,
and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the
regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV
disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the
error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could
not
be
found"

I did a Windows Explorer search and it shows there are 2 of these
files on
my system (in capital letters). I'm not familiar with "registry"
at
all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full
system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening
various
Office files. Disabling the software itself isn't what you want
to
do --
you
need to disable the actual Office plug-in, and sometimes you
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous
section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If
that
doesn't
work, then disable the DLL. (Click Start, click Run and type
this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is
time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
I'm impressed...within 20 minutes of sending the e-mail the tech agent called
me and said the e-mail said it was "resolved" but that the case is still open
and he's still looking into solutions, and that it won't count as an
"incident".

cheers,
klam


klam said:
It said it needed the "repairer" and asked for the install CD's. I've seen
the ask for CD request before (e.g., if I want to do something that isn't
loaded) and usually I just stick it in the drive and things are fine
afterwards.

On a side note, I rec'd an e-mail late Wednesday from the tech agent I was
speaking with earlier that day. (On the phone he said he would phone me on
Thursday (yesterday) with a solution/suggestions after "checking his
resources". The e-mail said to re-install MS Office and it considered my
case "resolved"!

When I was speaking to one of the five other agents, one said I had two free
enquiries. I e-mailed the tech agent back and said I hoped this one did not
count as one of those two freebies since nothing was solved!

cheers,
klam

Echo S said:
oooooh, progress! What was the error message?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
I'm pretty sure all y'all don't miss the simple things. For every time I
have posted a question here, I have figured out answers to 15 of my other
questions by lurking thru previous posts. This forum is a gold mine!

I tried your ppa > old suggestion, searching for all *.ppa files on my
system and changing them all to *.old, tried Send to Word again, and I have
never been happier to see a MS error message! (The MS tech I spoke to kept
saying I should at least be getting an error message.)

It asked for the repairer and for the CD's, I put it in, it chugged and
whirled for a while. But when I tried it again, nothing happened. I started
my computer again, tried again, and nothing again (not even an error message).

The first 5 MS agents I spoke to just kept fobbing me off to another
number/someone else. The last fellow did all the work. He said he'd call me
today after he "checked his resources". I'll let you know what he says.

cheers,
karen

:

Wow. I'm not glad they're having problems and so you don't have it solved
yet, but will admit I'm glad to know it wasn't something simple we missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with the
same
result. The agent finally said he would have to check with his resources,
and possibly we would need to re-install all of Office (which would muck
up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

:

Nah, you can leave the Norton Office plug-in DLL disabled. You're still
protected because Norton scans files when you open them anyway. If you
go
back to the PPT FAQ about it, there's a link to a Microsoft
knowledgebase
article that probably links to a Symantec article where you can read
about
it. The upshot is that the Office plug-in is extraneous and causes more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to call
MS
Product Support! I know I'm not the only one who will be interested in
knowing what finally resolves it for you if you want to post back with
the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi EchoS,

Thx a mint for so much of your time and help (and thorough
info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that dialog
box
show.

I enabled the function in NAV, put in the full path of the file name,
and
was successful in executing that command in RUN. (It seems to only
work
on
the first file - I tried one was successful, tried the other was not
successful, then rebooted, disabled/enabled NAV and tried the second
file
path first and was successful, tried the first path next and it
failed.)

However, when I tried to Send to Word, I got the same result of a
couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort! (=

One last thing, do I need to "undo" the run command for the rest of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and
enable
the
Office plug-in before you do this. That seemed to allow the other
person
with this problem to disable the DLL with the regsvr32 command. It
used
to
be that you often had to disable the DLL via regsvr32 command, but
Symantec
may have changed (fixed) that in the more recent Norton AV versions,
and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in the
regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV
disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd the
error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module could
not
be
found"

I did a Windows Explorer search and it shows there are 2 of these
files on
my system (in capital letters). I'm not familiar with "registry"
at
all.

What should I do so the "regsvr32..." command will find the file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full
system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with opening
various
Office files. Disabling the software itself isn't what you want
to
do --
you
need to disable the actual Office plug-in, and sometimes you
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the Miscellaneous
section
turn off 'Enable Office Plug-in.'"). Try Send to Word again. If
that
doesn't
work, then disable the DLL. (Click Start, click Run and type
this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it really is
time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
That's good to know, Karen. I'm glad the techs are taking good care of you.

I just wish they could solve the problem so we'd know what's causing this!
LOL!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


klam said:
I'm impressed...within 20 minutes of sending the e-mail the tech agent called
me and said the e-mail said it was "resolved" but that the case is still open
and he's still looking into solutions, and that it won't count as an
"incident".

cheers,
klam


klam said:
It said it needed the "repairer" and asked for the install CD's. I've seen
the ask for CD request before (e.g., if I want to do something that isn't
loaded) and usually I just stick it in the drive and things are fine
afterwards.

On a side note, I rec'd an e-mail late Wednesday from the tech agent I was
speaking with earlier that day. (On the phone he said he would phone me on
Thursday (yesterday) with a solution/suggestions after "checking his
resources". The e-mail said to re-install MS Office and it considered my
case "resolved"!

When I was speaking to one of the five other agents, one said I had two free
enquiries. I e-mailed the tech agent back and said I hoped this one did not
count as one of those two freebies since nothing was solved!

cheers,
klam

Echo S said:
oooooh, progress! What was the error message?

--
Echo [MS PPT MVP]
http://www.echosvoice.com


I'm pretty sure all y'all don't miss the simple things. For every time I
have posted a question here, I have figured out answers to 15 of my other
questions by lurking thru previous posts. This forum is a gold mine!

I tried your ppa > old suggestion, searching for all *.ppa files on my
system and changing them all to *.old, tried Send to Word again, and I
have
never been happier to see a MS error message! (The MS tech I spoke to
kept
saying I should at least be getting an error message.)

It asked for the repairer and for the CD's, I put it in, it chugged and
whirled for a while. But when I tried it again, nothing happened. I
started
my computer again, tried again, and nothing again (not even an error
message).

The first 5 MS agents I spoke to just kept fobbing me off to another
number/someone else. The last fellow did all the work. He said he'd call
me
today after he "checked his resources". I'll let you know what he says.

cheers,
karen

:

Wow. I'm not glad they're having problems and so you don't have it
solved
yet, but will admit I'm glad to know it wasn't something simple we
missed
here.

Did we (or the technician) disable all your PPT add-ins? (*.PPA files --
rename them to *.old)

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Here's the tangibles of what happened (after being transferred to six
different agents and 2 hours on the phone):

- reinstalled MS Office (from CD > Add or Remove Feature > Run All
from My
Computer);
- hit F8 on startup to start system in SafeMode;
- uninstalled/removed Spybot (my freeware spywear program);
- uninstalled/removed Norton Antivirus

After each item, we attempted to Send to Word again, each time with
the
same
result. The agent finally said he would have to check with his
resources,
and possibly we would need to re-install all of Office (which would
muck
up
my Outlook) so he's going to check and call me tomorrow. The mystery
deepens...

cheers,
karen

:

Nah, you can leave the Norton Office plug-in DLL disabled. You're
still
protected because Norton scans files when you open them anyway. If
you
go
back to the PPT FAQ about it, there's a link to a Microsoft
knowledgebase
article that probably links to a Symantec article where you can read
about
it. The upshot is that the Office plug-in is extraneous and causes
more
problems than it's worth. :-)

I'm bummed we couldn't get this working for you. Definitely time to
call
MS
Product Support! I know I'm not the only one who will be interested
in
knowing what finally resolves it for you if you want to post back
with
the
results.

Good luck with it!

--
Echo [MS PPT MVP]
http://www.echosvoice.com


Hi EchoS,

Thx a mint for so much of your time and help (and thorough
info/descriptions
and good natured manner) - it is GREATLY appreciated.

Unfortunately, even your crossed fingers could not make that
dialog
box
show.

I enabled the function in NAV, put in the full path of the file
name,
and
was successful in executing that command in RUN. (It seems to
only
work
on
the first file - I tried one was successful, tried the other was
not
successful, then rebooted, disabled/enabled NAV and tried the
second
file
path first and was successful, tried the first path next and it
failed.)

However, when I tried to Send to Word, I got the same result of a
couple
of
seconds of egg-timer cursor and then nothing.

I guess this is the end of the line...thx again for the effort!
(=

One last thing, do I need to "undo" the run command for the rest
of
NAV/Office to work "like it's supposed to"?

cheers,
karen

:

Ah, we ran into this the other day. You might go into Norton and
enable
the
Office plug-in before you do this. That seemed to allow the
other
person
with this problem to disable the DLL with the regsvr32 command.
It
used
to
be that you often had to disable the DLL via regsvr32 command,
but
Symantec
may have changed (fixed) that in the more recent Norton AV
versions,
and
now
disabling through NAV really does disable it.


Anyway, you should be able to put the whole path to the file in
the
regsvr32
thing. I'd do it for both copies of the DLL on your system.

So, it would be something like this

regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\officeav.dll"

Crossing my fingers!

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi again EchoS,

Thx a mint for the link and info I tried the first part (NAV
disable
'Enable
Office Plug-in") but no luck.

I tried to do the second part but when I clicked OK I rec'd
the
error
msg:
"LoadLibrary("OFFICEAV.DLL") failed - The specified module
could
not
be
found"

I did a Windows Explorer search and it shows there are 2 of
these
files on
my system (in capital letters). I'm not familiar with
"registry"
at
all.

What should I do so the "regsvr32..." command will find the
file?

Thx a mint for your many thorough and kind replies!!

cheers,
klam

:

Hi Echos

Yes, I have Norton Antivirus 2004 installed and do a full
system
scan
everyday.

and the link is...

Norton has an Office plug-in that can wreak havok with
opening
various
Office files. Disabling the software itself isn't what you
want
to
do --
you
need to disable the actual Office plug-in, and sometimes you
actually
have
to disable the associated DLL, also.

So head here

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

and have a read. (You can skip the links there to the
external
information
for now if you want.)

Disable the plug-in ("In NAV go to Options. In the
Miscellaneous
section
turn off 'Enable Office Plug-in.'"). Try Send to Word again.
If
that
doesn't
work, then disable the DLL. (Click Start, click Run and type
this:
regsvr32
/u "\officeav.dll" Then click OK) Try Send to Word again.

If it works, we're in business! If it doesn't, then it
really is
time to
call Microsoft.

Cheers,
Echo
Click to expand...
Click to expand...
Click to expand...
 
Back
Top