When Microsoft makes foolish ommissions like this, there is only one thing
to do.
Use it as an opportunity to try out alternative (non-Microsoft) products.
I recently installed Linux on a Sonny Vaio laptop and found it as easy as
Microsoft's
stuff and a whole lot less expensive.
This is the fastest and best way to force them wake up.
Observe for example, the stunning success of the Firefox browser.
(Surprise surprise, Microsoft is shortly going to release an "updated"
Internet Explorer browser.)
Tak