Security Settings Help "page cannot be displayed" error

  • Thread starter Thread starter jpivonka
  • Start date Start date
J

jpivonka

Win XP Pro

Start > Administrative Tools > Local Security Policy

This tool is available and working, but Help is no longer
available for it.

More generally, "Help" remains available for MMC, WMI
Control, System Properties, Shared Folders, and Services.
The display for some of these is not as clean as it was
formerly however.

Help is not currenly available for other Administrative
Tools components (Indexing Service, Computer Management,
Disk Defragmenter, Device Manager, Disk Mangement, Event
viewer, Local Users and Groups, Removable Storage, and
Performance Logs and Alerts)

For Local Security Policy (and the other missing Help
facilities) I get the error message:

===========================================
The page cannot be displayed
The page you are looking for might have been removed or had
its name changed.
---------------------------------------

Please try the following:

Open the s: home page, and then look for links to the
information you want.

If you typed the page address in the Address bar, make sure
that it is spelled correctly.

If you still cannot open the page, click the Internet
Explorer Search button to look for similar sites.
=======================================

The only recent changes to this machine are application of
Microsoft Critical Updates, including the most recetn
update for Help and Support.

Any suggestions will be appreciated.
 
http://support.microsoft.com/default.aspx?scid=kb;en-us;319247
KB 319247 has prompted me to verify that the .chm (compiled
help) files on which these Help facilities are still
present on my machine. They are present, and can be opened
by double clicking on them. However the links within each
of the individual files do not work, which means that the
logical tree structure of the help facility no longer exists.

In the Help facility itself, he Left panel tree displays
but the pages fail to display.

When the pages which should display are found, and opened
by double clicking them, the links within the pages fail to
open and display, and the left panel for the page will not
display the subtree for that page.

This problem may have originated with the application of
Microsoft Security Bulletin MS04-011
Security Update for Microsoft Windows (835732) which
addressed multiple vulnerabilities including the Help and
Support Vulnerability (CAN-2003-0907) -- if something in
that update messed with the KB811630 patch from Feb. 5
2003, or some other aspect of .chm help file handling.

Although the current Microsoft Knowledge Base Article
835732 on known issues with MS04-11 does not include issues
with .chm file handling, it does state that " The security
update that is described in Microsoft Security Bulletin
MS04-011 enforces more stringent checks on the validation
of metafiles and of the records that they contain."

Does anyone else have problems with the availability of
..chm based Help information after application of this
update? Does anyone have any other ideas about what might
have made Help pages undisplayable?
 
Back
Top