Scrolling through names in address book

  • Thread starter Thread starter Char
  • Start date Start date
C

Char

I have some users who are able to scroll through names in
their address book and select the name they want to send
email to. I have other users who cannot scroll. This
happens in the address book as well as when composing new
message and clicking TO: and selecting names in the
address book. I have added office and outlook to the
scroll in the control panel mouse function, but does not
solve the problem. Can anyone provide some insight to
this unusual problem?
 
What happens when they try to scroll?
What version of Outlook?
What updates have been applied?
What changes to your setup preceded this problem?
 
They are unable to scroll at all.
Outlook 2000 with SR1
No changes to setup that we can determine.
-----Original Message-----
What happens when they try to scroll?
What version of Outlook?
What updates have been applied?
What changes to your setup preceded this problem?

--
Russ Valentine
[MVP-Outlook]
I have some users who are able to scroll through names in
their address book and select the name they want to send
email to. I have other users who cannot scroll. This
happens in the address book as well as when composing new
message and clicking TO: and selecting names in the
address book. I have added office and outlook to the
scroll in the control panel mouse function, but does not
solve the problem. Can anyone provide some insight to
this unusual problem?
Click to expand...


.
Click to expand...
 
Meaning what? The program crashes? The screen freezes?
Can they select names from the Address Book by typing them to the "Select
Name" box?
Did these users' Address Books ever work?
--
Russ Valentine
[MVP-Outlook]
Char said:
They are unable to scroll at all.
Outlook 2000 with SR1
No changes to setup that we can determine.
-----Original Message-----
What happens when they try to scroll?
What version of Outlook?
What updates have been applied?
What changes to your setup preceded this problem?

--
Russ Valentine
[MVP-Outlook]
I have some users who are able to scroll through names in
their address book and select the name they want to send
email to. I have other users who cannot scroll. This
happens in the address book as well as when composing new
message and clicking TO: and selecting names in the
address book. I have added office and outlook to the
scroll in the control panel mouse function, but does not
solve the problem. Can anyone provide some insight to
this unusual problem?
Click to expand...


.
Click to expand...
Click to expand...
 
If you type a name in the select list, it will take you to
the name, but if you want to scroll down the list, the
scroll wheel doesn't work. You have to use the slide bar
on the side of the select names window. I am fairly
certain that at one time I could scroll through the list
and then select the name I wanted to send email to.

-----Original Message-----
Meaning what? The program crashes? The screen freezes?
Can they select names from the Address Book by typing them to the "Select
Name" box?
Did these users' Address Books ever work?
--
Russ Valentine
[MVP-Outlook]
They are unable to scroll at all.
Outlook 2000 with SR1
No changes to setup that we can determine.
names
in
Click to expand...


.
Click to expand...
 
Aha. The scroll bar works but the wheel mouse doesn't?
Not likely an Outlook issue, then.
Have you updated your drivers lately?
--
Russ Valentine
[MVP-Outlook]
Char said:
If you type a name in the select list, it will take you to
the name, but if you want to scroll down the list, the
scroll wheel doesn't work. You have to use the slide bar
on the side of the select names window. I am fairly
certain that at one time I could scroll through the list
and then select the name I wanted to send email to.

-----Original Message-----
Meaning what? The program crashes? The screen freezes?
Can they select names from the Address Book by typing them to the "Select
Name" box?
Did these users' Address Books ever work?
--
Russ Valentine
[MVP-Outlook]
They are unable to scroll at all.
Outlook 2000 with SR1
No changes to setup that we can determine.

-----Original Message-----
What happens when they try to scroll?
What version of Outlook?
What updates have been applied?
What changes to your setup preceded this problem?

--
Russ Valentine
[MVP-Outlook]
message
I have some users who are able to scroll through names
in
their address book and select the name they want to send
email to. I have other users who cannot scroll. This
happens in the address book as well as when composing
new
message and clicking TO: and selecting names in the
address book. I have added office and outlook to the
scroll in the control panel mouse function, but does not
solve the problem. Can anyone provide some insight to
this unusual problem?


.
Click to expand...


.
Click to expand...
Click to expand...
 
If it were a driver issue, the wheel would not scroll in
any application. Correct? We uninstalled and reinstalled
the intellipoint mouse drivers and that did not solve the
problem. The same driver is installed on a PC where it
works and one where it doesn't. Could it be a registry
problem?
-----Original Message-----
Aha. The scroll bar works but the wheel mouse doesn't?
Not likely an Outlook issue, then.
Have you updated your drivers lately?
--
Russ Valentine
[MVP-Outlook]
If you type a name in the select list, it will take you to
the name, but if you want to scroll down the list, the
scroll wheel doesn't work. You have to use the slide bar
on the side of the select names window. I am fairly
certain that at one time I could scroll through the list
and then select the name I wanted to send email to.

-----Original Message-----
Meaning what? The program crashes? The screen freezes?
Can they select names from the Address Book by typing them to the "Select
Name" box?
Did these users' Address Books ever work?
--
Russ Valentine
[MVP-Outlook]
They are unable to scroll at all.
Outlook 2000 with SR1
No changes to setup that we can determine.

-----Original Message-----
What happens when they try to scroll?
What version of Outlook?
What updates have been applied?
What changes to your setup preceded this problem?

--
Russ Valentine
[MVP-Outlook]
message
I have some users who are able to scroll through names
in
their address book and select the name they want
Click to expand...
to
send
email to. I have other users who cannot scroll. This
happens in the address book as well as when composing
new
message and clicking TO: and selecting names in the
address book. I have added office and outlook to the
scroll in the control panel mouse function, but
Click to expand...
does
not
solve the problem. Can anyone provide some
Click to expand...
insight
to
this unusual problem?


.



.
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Click to expand...


.
Click to expand...
 
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