Scroll problem

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi

I have just installed 4 new computers at a customer and they use a special
made medical program. On the old computers they could scroll everywhere in
the medical program but now after they have received the new computers with
Windows XP and a AMD processor they can't scroll everywhere in the program.

I have tried installing Logitech mouse software, I have tried using a USB
Microsoft mouse and I have tried removing all programs from startup but
nothing seems to solve the problem.

Any idea?
 
Lasse said:
Hi

I have just installed 4 new computers at a customer and they use a
special made medical program. On the old computers they could scroll
everywhere in the medical program but now after they have received the
new computers with Windows XP and a AMD processor they can't scroll
everywhere in the program.

I have tried installing Logitech mouse software, I have tried using a
USB Microsoft mouse and I have tried removing all programs from
startup but nothing seems to solve the problem.

Any idea?
Click to expand...

Contact the makers of the medical program for tech support. This has
nothing to do with the mouse. It might have something to do with the
video drivers, but only the software mftr. will know for certain.

Malke
 
This should not be a problem with the medical program because it works on a
different computer running Windows XP.

The difference is that the one working is using a Intel Pentium 4 and the
one not working is with a AMD.

I can try updating the video driver but it can't be done before week 30.

Best regards
Lasse
 
Lasse said:
This should not be a problem with the medical program because it works
on a different computer running Windows XP.

The difference is that the one working is using a Intel Pentium 4 and
the one not working is with a AMD.

I can try updating the video driver but it can't be done before week
30.
Click to expand...

Then either figure out exactly what is different between the two
machines running XP (I very much doubt it is the processor; it is more
likely to be the video card) or call the software's tech support for
help. Most of these industry-specific niche programs require yearly
support fees along with the initial purchase. Have your client call
them.

Malke
 
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