Scanner problem, microsoft posts a "fix"

  • Thread starter Thread starter Christina
  • Start date Start date
C

Christina

I have an HP all in one but my scanner won't work. I have
spent over 4 hours with HP Techs and they say it is
microsoft. They sent me to an article where microsoft
admits there is a problem and they say to call them for a
fix... but wonderfully they don't bother to give a direct
phone number, instead I'm supposed to call my computer
manufacturer except that they want to charge me and kept
me on hold for over a half an hour without helping me.
If microsoft knows there is a problem, admits to having a
fix for it and offers assistance, then why do they make
it so darn hard to get in touch with them for this fix??

Any help is greatly appreciated!
 
Repost some specific information such as:

HP Scanner Model number
Errors
your operating system (W98SE,XP....etc)
 
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