Scanner Help

  • Thread starter Thread starter Sharon
  • Start date Start date
S

Sharon

I just purchased a new Dell with Windows XP. The HP
scanner I had been using will not install. It says
it "requires Windows 98". I contacted HP and they've
sent me a new CD for the scanner to run on XP. I've
still been unsuccessful in bringing the scanner software
up. HP said to "update my compute systems software, such
as Windows Media Player" or " Download Microsoft
updates". I've downloaded updates etc. The software
still will not come up. I don't want to go buy a new
scanner. Any idea's or help?
 
Had a similar problem with an HP 4100. Here's what worked for me.
Uninstall the scanner. Get the XP driver for the scanner from HP's website
and install it. Then reinstall the scanner.

HTH
 
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