Scan to file from HP L7780 all-in-one

  • Thread starter Thread starter Rory
  • Start date Start date
R

Rory

I recently bought an HP L7780 and thought that the Direct Digital
Filing (press a button and a pdf of the document appears on your
computer) feature looked exciting but I can't get it to work.

The L7780 and my XP laptop are connected in a workgroup over wired
ethernet through a router/switch.

I followed the instructions, setting up a shared folder (called
Filing) the set the path using as \\Thinkpad\Filing in the L7780
setup. It also asked for PC logon name and password.

However whatever I do, all different combinations of path, logon
name / password etc - it doesn't work, generally saying there's a
Network Connection Error - everything else works fine.

I suspect that my lack of networking skills is the issue here, or
maybe it will only work on a domain (the laptop is in a workgroup) -
can anyone help, please?
 
Rory said:
I recently bought an HP L7780 and thought that the Direct Digital
Filing (press a button and a pdf of the document appears on your
computer) feature looked exciting but I can't get it to work.

The L7780 and my XP laptop are connected in a workgroup over wired
ethernet through a router/switch.
Click to expand...

That sounds fine.
I followed the instructions, setting up a shared folder (called
Filing) the set the path using as \\Thinkpad\Filing in the L7780
setup. It also asked for PC logon name and password.

However whatever I do, all different combinations of path, logon
name / password etc - it doesn't work, generally saying there's a
Network Connection Error - everything else works fine.
Click to expand...

Have you tried COMPUTERNAME\username ?
Is your firewall allowing this traffic?
I suspect that my lack of networking skills is the issue here, or
maybe it will only work on a domain (the laptop is in a workgroup) -
Doubtful....

can anyone help, please?
Click to expand...

Wouldn't it be faster to contact HP support, since it's their hardware &
software?
 
Have you tried COMPUTERNAME\username ?
Yep.

Is your firewall allowing this traffic?
Click to expand...
I turned it off and even disabled the AV
Wouldn't it be faster to contact HP support, since it's their hardware &
software?
Click to expand...
I have done that - they too suggested disabling the firewalls (both XP
and the router) and AV.

The strange (to me) thing they suggested was to manually change the
printers IP address (via its front panel) to the same as the laptops.
Of course the laptop simply pops up a message about same IP address on
the network.

The subnet and defaul gateways are the same.

Their other suggestion is a complete uninstall and reinstall of the
software.
 
Rory said:
I turned it off and even disabled the AV

I have done that - they too suggested disabling the firewalls (both XP
and the router) and AV.

The strange (to me) thing they suggested was to manually change the
printers IP address (via its front panel) to the same as the laptops.
Click to expand...

Well, that's some really bad advice. If you call back, ask to escalate to a
supervisor -
Of course the laptop simply pops up a message about same IP address on
the network.
Yep.

The subnet and defaul gateways are the same.

Their other suggestion is a complete uninstall and reinstall of the
software.
Click to expand...

Did you try that?

Do you have other computers you can test with?
 
Well, that's some really bad advice. If you call back, ask to escalate to a
supervisor -


Yep.
Click to expand...
One thing that does confuse me is the part of the instructions that
talks about Network Path. So the deal is that you open up the AIO's
embedded web server by finding its IP and putting that into a
browser. It gives the example http:123.123.123.123.
The instructions then read:
"Network Path:
Network paths are usually written in this format: \\mypc
\sharedfolder. In addition, you can enter the IP address assigned to
the AIO in this format \\123.123.123.123."

Now, why would you enter the AIO's IP address in the Network Path?
And the 'in addition' comment baffles me - do I put both the \\mypc
\sharedfolder AND the an address in the path? If so, how? (I did try
the laptops IP in various different ways thinking that perhaps the AIO
can't figure out where \\mypc (in my case Thinkpad) is, but nothing
works.

Did you try that?
Click to expand...

No - because I don't really believe it's a software install issue -
this is supposed to be a application embedded in the AIO.
Do you have other computers you can test with?
Click to expand...

Not that I would want risk experimenting with network settings on.
 
Rory said:
One thing that does confuse me is the part of the instructions that
talks about Network Path. So the deal is that you open up the AIO's
embedded web server by finding its IP and putting that into a
browser. It gives the example http:123.123.123.123.
Click to expand...

Well, more correctly, http://123.123.123.123.

The instructions then read:
"Network Path:
Network paths are usually written in this format: \\mypc
\sharedfolder. In addition, you can enter the IP address assigned to
the AIO in this format \\123.123.123.123."
Click to expand...

Assuming it has this feature, what happens when you try?
Now, why would you enter the AIO's IP address in the Network Path?
Click to expand...

To see whether anything was shared?
And the 'in addition' comment baffles me - do I put both the \\mypc
\sharedfolder AND the an address in the path?
Click to expand...

No. Just the UNC path to the folder on your computer you wish to scan to -
and the credentials, perhaps in the format COMPUTERNAME\username

Again - you really need to take all of this up with HP support, if their
documentation is not helping. If you get no success on your next call, try
to escalate the call to a supervisor, because whomever told you to set the
device's TCP/IP address to match something else on your network, doesn't
know what he/she is talking about.
If so, how? (I did try
the laptops IP in various different ways thinking that perhaps the AIO
can't figure out where \\mypc (in my case Thinkpad) is, but nothing
works.
Click to expand...
Do you already have a folder *shared* on \\mypc ? If not, you need to create
one.
No - because I don't really believe it's a software install issue -
this is supposed to be a application embedded in the AIO.
Click to expand...

Yep. But it can't hurt, right?
Not that I would want risk experimenting with network settings on.
Click to expand...

Not to "experiment with network settings" at all - just to install the
software exactly as you did on *your* PC, and see if you have the same
problem.

BTW, you didn't answer my question about firewalls.
 
Assuming it has this feature, what happens when you try?
Click to expand...
If there's an IP address in the path, then the error message is "Disk
may be full or write protected". Neither is true, and the message
also seems to pop up pretty instantly - there's no hunting around the
network, as I'd expect (the connection error message takes several
seconds to appear, although even that's quicker than I would expect).

Tried it with both firewalls (XP's and the routers) and the AV
disabled.

Again - you really need to take all of this up with HP support, if their
documentation is not helping. If you get no success on your next call, try
to escalate the call to a supervisor, because whomever told you to set the
device's TCP/IP address to match something else on your network, doesn't
know what he/she is talking about.
Click to expand...

I have sent them another email - they do respond pretty quickly, but
the resolution of the last problem I had (the OfficeJet 7130 AIO) was
'hardware malfuntion'. I knew that - it wouldn't do anything!

Do you already have a folder *shared* on \\mypc ? If not, you need to create
one.
Yep, set that up first.

Not to "experiment with network settings" at all - just to install the
software exactly as you did on *your* PC, and see if you have the same
problem.
Click to expand...
Maybe I'll try later - the only other XP machine is my wife's laptop.
She's a teacher and won't be impressed if anything goes wrong - her
machine is a bit flaky I'll make sure I set a restore point before
trying it!
 
Rory said:
If there's an IP address in the path, then the error message is "Disk
may be full or write protected". Neither is true, and the message
also seems to pop up pretty instantly - there's no hunting around the
network, as I'd expect (the connection error message takes several
seconds to appear, although even that's quicker than I would expect).

Tried it with both firewalls (XP's and the routers) and the AV
disabled.
Cool.

I have sent them another email -
Click to expand...

I would recommend calling them on the phone - if this is a new device, the
call should still be covered under your warranty.
they do respond pretty quickly, but
the resolution of the last problem I had (the OfficeJet 7130 AIO) was
'hardware malfuntion'. I knew that - it wouldn't do anything!
Heh.
Maybe I'll try later - the only other XP machine is my wife's laptop.
Click to expand...

Oh. Be very careful, or things could go extremely badly for you
otherwise.... ;)
She's a teacher and won't be impressed if anything goes wrong - her
machine is a bit flaky I'll make sure I set a restore point before
trying it!
Click to expand...

Good luck...
 
Good luck...
Click to expand...

Well, thanks for the support - today it worked!

I'm not totally sure why - today it seems like I can put almost
anything into the AIO's setup and it works! It simply needs \
\computername\sharename - no user name, password etc.

The only thing I did change this morning was to add IRPStackSize to
the registry (it didn't exist before). I rebooted but that still
didn't seem to make any difference, although I could have had some
incorrect parameters in the AIO setup at that point.


Now if I can just figure out how to scan directly to my NAS unit, then
I'll be even happier!
 
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