saba said:
My system will boot up in safe mode. but will not boot up
in normal XP mode. If I do a restart from the safe mode the
normal mode will not boot up.
How can I boot up my system?
thank you
saba
Hi, Saba. Your computer is booting into Safe Mode because something is
wrong. Unfortunately, you haven't given us any details about your
system, so you can't get a specific answer. Here are generic
troubleshooting steps:
A. For software issues - 1) scan with current antivirus ("current"
means a version not earlier than 2002 but using updated virus
definitions); 2) remove spyware with Spybot Search & Destroy
(
www.security.kolla.de) and Ad-aware (
www.lavasoftusa.com). Be sure to
update these programs before running, and it is a good idea to do
virus/spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from starting
with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues.
B. For hardware issues - 1) open the computer and run it open, cleaning
out all dust bunnies and observing all fans (overheating will cause
system freezing); 2) test the RAM - I like Memtest86 from
www.memtest86.com - let the test run for an extended (like overnight)
period of time - unless errors are seen immediately; 3) test the hard
drive with a diagnostic utility from the mftr.; 4) the power supply may
be going bad or be inadequate for the devices you have in the system;
5) test the motherboard with something like TuffTest from
www.tufftest.com. Testing hardware failures often involves swapping out
suspected parts with known-good parts. If you can't do the testing
yourself and/or are uncomfortable opening your computer, take the
machine to a good local computer repair shop (not a CompUSA or Best Buy
type of store).
Malke
