safe mode error

  • Thread starter Thread starter mattgambit
  • Start date Start date
M

mattgambit

user says when he launches powerpoint (via a doc or from
the start menu) he gets the message: "powerpoint has
encountered an error the last time it opened. Do you want
to start powerpoint in safe mode?" He chooses yes and it
ends up freezing up. User says Word is un-effected.
 
-----Original Message-----
user says when he launches powerpoint (via a doc or from
the start menu) he gets the message: "powerpoint has
encountered an error the last time it opened. Do you want
to start powerpoint in safe mode?" He chooses yes and it
ends up freezing up. User says Word is un-effected.
.
matt Again - misunderstood user - he does not freeze but
Click to expand...
is in Powerpoint "Safe Mode".
 
And then what does he do and what happens? Does he go to Help > About > and
click on "Disabled Items"? Is anything disabled? Does he also go to Help >
Detect and Repair? Finally, when he closes PowerPoint and opens it again,
does it open normally?
 
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PPT 2003
that you just created in PPT 2003? -
http://support.microsoft.com/?id=329820]

Hello,

If you are running PowerPoint 2003, there's a possibility that you might be
running into a problem that has been reported when launching PowerPoint on
systems where some adware/spyware software has been installed.

For more information and instructions for removing this adware see:

http://securityresponse.symantec.com/avcenter/venc/data/adware.keenval.html

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
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