Runtime Error

  • Thread starter Thread starter vawter
  • Start date Start date
V

vawter

szAppName : OUTLOOK.EXE
szAppVer : 10.0.2616.0

Also running Symantec Antivirus
Program 8.1.0.245
Scan engine 4.1.0.22

On request to open certain HTML
Runtime Error!
Program C:\Program Files\Microsoft Office\Office10
\OUTLOOK.EXE
abnormal program termination

Microsoft Word insufficient memory or disk space.
Word cannot display requested font.

harddrive has 32Gb free space

Knowledge base article 325117 comes the closest to my
issue. It says to resolve this issue, turn off the
Exchange Scan add-in in Outlook.
Exchange Scan is not listed as add-in in my client.
 
More information: (my message was too cryptic)
When a user of ours tries to open certain e-mail he gets
a runtime error. the PC is running Win XP and Office XP.

As I said below, Knowledge base article 325117 comes the
closest to my issue. It says to resolve this issue, turn
off the Exchange Scan add-in in Outlook. But Exchange
Scan is not listed as add-in in my client.

In Symantec, I turned off scanning of e-mail attachments
with no change in the problem.

Thanks,
Rene'
 
Still more:
This looks to be a Word and Adobe 6.0 Professional
problem. I'll check with them.
 
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