Believe me, I know the facts. I am a system builder and pc retailer.
If you purchased an XP home upgrade in anything other than the green retail
box you got taken. The only upgrade cds that were available in clear cases
were NFR (not for resale) complimentary copies and they didn't have the
tri-fold pamphlet with the cd key. You bought a repackaged return. The
install key was on the pamphlet as expected, but the COA was from the top of
the returned box.
The fact that it is failing WGA is another matter. I can see activation
failing if someone else still has it loaded or they recently reloaded it
from a copied disk they made before returning the product, but validation
should not fail unless the key is in widespread use.
Follow the prompts when it fails to try the downloadable tool, if it still
fails follow up with MS to get replacement.
I agree with you completely that WGA is horribly flawed and needs work. You
should not have to pay for a new key if you follow this up with MS. You
purchased the product in good faith from a reputable source.
PS: Sams/WalMart has been known to sell bootleg merchandise in the past.
Here is the most recent/ongoing case:
http://news.bbc.co.uk/2/hi/business/5068838.stm
--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-