oceanriver1 said:
Does microsoft have a fix for this problem. Everytime I try to view any
videos I have this problem. Furthermore, why do we have to pay the geek squad
for any repairs when microsoft is the one responsible for this mess of a
program? Shame on you Microsoft!
oceanriver
1. This isn't Microsoft you're talking to here. This is a public
newsgroup hosted on MS servers. While some MS employees occasionally
post in the public newsgroups, the vast majority of people posting are
volunteers who don't work for the company.
2. Your comment about paying the Geek Squad has nothing to do with
anything here. No one is forcing you to use the Geek Squad and I
certainly wouldn't recommend them as a solution to any problems you are
having.
3. Next time you post, include the actual text of any error messages you
are getting. That said, the issue with viewing videos is often caused by
incompatible codecs such as the Ligos one. The problems often occur on
OEM machines right out of the box. I've seen them on clients' new HP
computers. The usual fix for that problem - and I'm just guessing that
this is your issue since you didn't provide enough information - is as
follows:
*****
There are a couple of different fixes for this depending on what you
have installed on your system.
1. If you have Nero, update to the very latest version.
2. Unregister the Ligos codecs (lmpgspl.ax, etc.). To do this, click on
the Start Orb and type "cmd.exe". Then right-click on Cmd and choose Run
As Administrator. You will see the cmd prompt. At the prompt, type:
regsvr32 /u lmpgsl.ax [enter]
You'll get a confirmation box saying the unregistration was successful.
Do this for every codec for which you get the error.
3. If after the unregistering you get an error that the codec can't be
found, log into an account with administrative privileges. Go to Control
Panel>Folder Options>View. Set the options to see all hidden files.
Now go to C:\Windows\System32 and find the .dll for which you got the
error. Right-click on it and Rename to (ex.) lmpgsl.ax.bak. Log off and
go back to your regular account and see if you can play the movie file
by double-clicking on it now. You should not get the error any more.
*****
As I said above, this is a just a guess on my part as to what is
happening on your machine. If the codecs fix doesn't help, here is a
link that will show you what details to include in your next newsgroup
post so you can get focused troubleshooting:
http://www.dts-l.org/goodpost.htm
Malke
