del_kris wrote:
-
I am very new to computers and do not understand a lot of the jargon
so please reply in very basic language. I have recently installed
btyahoo anti spy tool, scanned computer and deleted Cydoor, Ebates
moneymaker, Gator/Gain/Claria, Limewire,Holystic, EUniverse and
EUniverse.Incredifind, Since then every time I start my computer
get
message ERROR LOADING
C:/windows/DownLo~1\Axfilter.dll and RUNDLL appears in the task bar
This means absolutely nothing to me and I do not know if it i
serious
or how to get rid of it. I have performed a system restore to date
prior to installing anti spy but message still appears. At present
anti spy is no longer insatalled as I am frightened to use it again
I
would be very grateful if anyone can help a very new and naive
computer user and please with language and instructions that ar
idiot
proof. many thanks
-
Wow! You had a lot of spyware. Unfortunately, it sounds like your
computer still isn't clean. I can't promise you the following
instructions are "idiot-proof", although I will tell you that I don't
like people to call themselves idiots. Just because you don't know
computer stuff doesn't make you an idiot. If, OTOH you decide not to
learn anything about taking care of your computer or not to pa
someone
else to take care of it - well, that would not be bright ;-).
So, here are some rather detailed malware removal instructions, with
links at the end of the steps. If it seems like too much, take the
machine to a good local professional (not a BestBuy or CompUSA type of
store) and do something fun while they are fixing your computer!
1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
HijackThis is an excellent tool to discover and disable hijackers, but
it requires expert skill. See below for HijackThis links.
combination
of HijackThis and About:Buster works well in removing the About:Blank
homepage hijacker. Again, this is an expert tool and novices shoul
get
help with it.
3) If you are running Windows ME or XP, you should disable/enabl
System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete al
but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Runcleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Links to help with malwa
Software/Methods:
http://www.safer-networking.org - Spybot Search & Destroy
http://www.lavasoftusa.com - Ad-aware
http://www.majorgeeks.com - good download site
http://tinyurl.com/5lstv
http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
HijackThis:
http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
Eshelman
http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrio
HijackThis
forum
http://www.lavasoftsupport.com/index.php?showforum=44
http://www.wilderssecurity.com/
http://forums.tomcoyote.org/
http://www.spywareinfo.com/forums/
General:
http://www.doxdesk.com/parasite/
http://mvps.org/winhelp2002/unwanted.htm
http://forum.aumha.org/ - look under "Security" for various forums
http://www.pchell.com/
http://www.spywareguide.com/index.php
http://scumware.com/
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://www.spywarewarrior.com/rogue_anti-spyware.htm
http://rgharper.mvps.org/cleanit.htm
Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
