Rules won't work

  • Thread starter Thread starter Francine
  • Start date Start date
F

Francine

My rules don't always work. Sometimes my emails go to a completely different
folder than where they are supposed to go and sometimes they stay in the
inbox. This happens about 75% of the time. Is there something I can do to
fix this?
 
Version of Outlook? Exact rule?

Make sure you've sorted and added the action "and stop processing rules"
accordingly.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
Outlook 2003.
I have several rules to put email "from" people into specific folders. This
doesn't always happen though. Then I try to make a new rule and the rules
adds another identical rule to my list but they don't always work either.
Some email wind up in other folders than where they're supposed to be.

What do you mean "sorted and added the action "and stop processing rules"?

Thank you Robert.

--

Francine





Roady said:
Version of Outlook? Exact rule?

Make sure you've sorted and added the action "and stop processing rules"
accordingly.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Francine said:
My rules don't always work. Sometimes my emails go to a completely
different folder than where they are supposed to go and sometimes they
stay in the inbox. This happens about 75% of the time. Is there something
I can do to fix this?
Click to expand...
Click to expand...
 
Uncheck all of your rules and then enable them one by one until you find the
one that does not behave as you have detailed it to work.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Francine asked:

| My rules don't always work. Sometimes my emails go to a completely
| different folder than where they are supposed to go and sometimes
| they stay in the inbox. This happens about 75% of the time. Is there
| something I can do to fix this?
 
I have 98 rules! What do I do with the ones that don't behave the way they
should? I've tried deleting them and then remaking them, but still some of
them don't work. Some work sometimes and not other times. When a message is
sent to the wrong folder, I check the rule and the rule is correct, but the
program doesn't send it to the correct location.
This is frustrating, to say the least. Especially when I discover a message
a few days old in a folder where it isn't supposed to be.

Thank you for your help. I appreciate anything you have to suggest. I didn't
have this problem with Outlook 2000. I have not installed any updates since
I installed Office 2003. Do you think this might solve the problem or is
this something that often happens with Outlook?
 
I have this problem too and it seems to occur when your e-mail is delivered
to a personal folder - I also have Office 2003 and the problem began after
installing the latest Service Pack and the new Junk E- Mail patch. If I
click on "Send/Receive All" after the messages arrive they then get sent to
their respective folders. Despite numerous postings I am no nearer
understanding why this happens.


Francine said:
I have 98 rules! What do I do with the ones that don't behave the way they
should? I've tried deleting them and then remaking them, but still some of
them don't work. Some work sometimes and not other times. When a message is
sent to the wrong folder, I check the rule and the rule is correct, but the
program doesn't send it to the correct location.
This is frustrating, to say the least. Especially when I discover a
message a few days old in a folder where it isn't supposed to be.

Thank you for your help. I appreciate anything you have to suggest. I
didn't have this problem with Outlook 2000. I have not installed any
updates since I installed Office 2003. Do you think this might solve the
problem or is this something that often happens with Outlook?
--

Francine





"Milly Staples [MVP - Outlook]"
Uncheck all of your rules and then enable them one by one until you find
the
one that does not behave as you have detailed it to work.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Francine asked:

| My rules don't always work. Sometimes my emails go to a completely
| different folder than where they are supposed to go and sometimes
| they stay in the inbox. This happens about 75% of the time. Is there
| something I can do to fix this?
Click to expand...
Click to expand...
 
I didn't uncheck the rules, however I just received an email that was put
into 2 different folders. The rule said to put it into one specific folder,
which it did do, however it was also put into another folder. Also, I
received an email that had a rule to put it into a special folder but it
remained in my inbox. What else do you suggest?
 
Francine said:
I didn't uncheck the rules, however I just received an email that was
put into 2 different folders. The rule said to put it into one
specific folder, which it did do, however it was also put into
another folder.
Click to expand...

Usually a symptom of not having the "stop processing more rules" action.
 
I just discovered where to check this option. If I do check it, what will
happen when other messages arrive that have their own rules? This is a bit
confusing to me.


--

Francine
 
Francine said:
I just discovered where to check this option. If I do check it, what
will happen when other messages arrive that have their own rules?
This is a bit confusing to me.
Click to expand...

If you don't have the "stop process" action, then, after a rule matches a
message and acts on it, the message will eb checked to see if it also
matches other rules, which may also act on the message, causing, among other
things, duplicate messages in multiple folders, just like you saw. The
"stop processing" action means that only one rule will be applied to a
message.
 
Thank you for explaining Brian. I'll go check that off on all my rules and
see if that helps. If not, I'll be back. <G>

--

Francine
 
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