Rules Wizard getting incorrect From Address in Sent Items

  • Thread starter Thread starter Brian Docherty
  • Start date Start date
B

Brian Docherty

Hello All,
We are running Office XP SP2, and Exchange Server 5.5
(Soon to be upgraded). I created a shared mailbox,
Customer Care (Midas Homes), which several people have
access to and I am the manager.
The problem we have is that our customer care manager
would like all emails sent from the individuals in the
team to end up in the Sent Items of the customer care
mailbox. Each of the team is set as an owner, and has
send rights.
On my PC I set up a Rule in sent items, All emails from
customer care (midas homes), to be moved to the Sent items
of the Customer Care mailbox. This works fine.
On the other users, even though I have set up the rule it
does not work. The messages go into the individuals Sent
Items, and if you right click to start the rules wizard,
the default name in the condition is that of the
individual, rather than customer care?!?! When the
message is received by the recipient, it has come from
customer care (midas homes)!

Any ideas anyone, please?
Regards, Brian
 
Hi

Thanks for the reply Andrew. I have set all the other
users to mailbox Owners within my outlook, and they can
move items to the Customer Care Sent Items manually. I
can't see any other way of increasing their security on
the mailbox.

Regards, Brian

-----Original Message-----
Brian

This is probably due to the fact that you are the owner of the Customer Care
mailbox and the other users are not.

What kind of permissions have you given to the other users? If it is simply
"send as" permissions, then they will not be able to move emails INTO that
sent items folder. They will probably need write access to the mailbox.

Try increasing one users access to the Customer Care mailbox. If you do
this in stages, you can see how much access they need to get it working
correctly. Rather than just making them all
Click to expand...
administrators which isn't best
 
Back
Top