Rule not applying

  • Thread starter Thread starter Lee
  • Start date Start date
L

Lee

Hello:


I have set up a rule in outlook to move all mail from a
particular domain to a specific folder. If I go into the
rule and hit "apply now" is does take the mail from the
domain specified in the rule and move to the correct
folder. The problem is, that it does not work
automatically when mail arrives. It only works when I
manually apply the rule.

Thanks

Lee
 
Hello Lee,

Since the rule cannot automatically apply but can be applied manually, the
problem can be caused by some rules issues or mailboxe issues. I recommend
you use the steps below:

1. Are you using Outlook 2000, 2002, or 2003? I recommend you create a new
profile and see if the issue still exists. This allows us to know if this
is a profile issue:

287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072

195718 OL2000: (CW) How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=195718

2. Use the same user account to logon another client computer, and then
open Outlook to connect to Exchange. Does the issue still exist? This
allows us to know if this is an Exchange Server side issue or a client side
issue.

3. If it is determined to be a server side issue, I recommend you recreate
the mailbox:

1) Open Outlook, click File-> Import and Export-> Export to a file-> Next->
Personal Folder File, and follow the prompt to backup your mailbox. For
more information, please refer to:

287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/?id=287070


2) On the Exchange Server, open Active Directory Users and Computers.

3) Click View, and select "Advanced Features".

4) Right click the problematic user account, click "Exchange Tasks".

5) Select "Delete Mailbox" and follow the prompt to delete it.

6) Repeat step 4) and select "Create Mailbox" to recreate the mailbox.

7) Open Outlook to connect to the Exchange Server again, and see if the
issue still exists.

8) Restore the backup to the new mailbox.

Have a good day!

Regards,

Mike Lin, MCSA MCDBA MCSE

Microsoft Online Support
Get Secure! - www.microsoft.com/security
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