Rule causing Outlook to stop responding

  • Thread starter Thread starter Duff
  • Start date Start date
D

Duff

Client machine W2K, Office XP Pro SP 2
I am using Outlook for Pop3 mail. I have reinstalled W2K and Office XP due
to this problem occurring. I have a new .pst file from the install and I had
run the scanpst.exe on the old installation with no change in my results. It
seemed to start after installing Office SP3 which is why I only install SP2
at this point. I have created and now deleted another rule that simply moves
email from another address to a folder and it worked fine. I recreated the
following rule:

Apply this rule after the message arrives from (e-mail address removed) and permanently
delete it and stop processing more rules

I get mixed results. Sometimes Outlook stops responding and I have to do a
manual shut down of the program, sometimes the rule does nothing and
sometimes I get a "Rules Error" message telling me I don't have permission
to run this rule. This causes the rule to become unchecked in the rules
wizard. I am the only user on this machine and my account is set as an
Administrator account. I am connected to a W2K server that does NOT use
Exchange and has no email setup on it at all.

I've posted this again as I seem to have lost any indication of my thread
since my reinstallation. Any help would be most appreciated.

TIA

Duff
 
Try creating a brand new profile with a brand new .pst file to which mail is delivered. See if there are problems with the rule then. If it works, then you can open the old pst from within the new profile, and copy any needed email and contacts. I am thinking that the .pst file is corrupted.
 
Thanks for responding Matt,
I am a bit unsure of what you mean by profile here. Are you referring to the
email account I have set up or are you talking about the profile in the
"mail" icon in the control panel?


Matthew Tisdel said:
Try creating a brand new profile with a brand new .pst file to which mail
Click to expand...
is delivered. See if there are problems with the rule then. If it works,
then you can open the old pst from within the new profile, and copy any
needed email and contacts. I am thinking that the .pst file is corrupted.
 
Even with a new profile for Outlook I am still having the same problem with
any "permanently delete" rule I create. I have disabled my anti-virus
software with no change. I am at a loss at this point.
 
I am about at a loss too. Rules are stored in your mailbox, which is your case is your .pst file. If there is a corrupted rule causing you problems, then I would have expected a new .pst file to help with that. So, if you are sure that you created a brand new .pst file when you created a new profile, then I am at a loss right now too. If it is critical, then I might suggest opening a personal case with MS.
 
The address is from a person that somehow got my email address and
constantly sends tripe email. Most times it is addressed to "undisclosed
recipients" and the subject varies. It is not uncommon to get 1/2 dozen
emails daily from this sender and it is a hassle to mark them all read,
delete and delete from the Deleted Items folder. The rule had been working
fine until all of a sudden. I created another rule using my email address
for testing and I have the same problem when I try to implement the
"permanently delete" option.

Matthew Tisdel said:
What is special about the email from (e-mail address removed)? Is it simply SPAM, does
Click to expand...
it come from an oddball email machine? Does it have "illegal" characters
used in the subject? etc.
 
Back
Top