Reset an Outlook 2003 Profile

  • Thread starter Thread starter Nicolas Macarez
  • Start date Start date
N

Nicolas Macarez

Hi !

My platform is as follows:

Windows 2003 Server SP1
Exchange Server 2003 SP2
Outlook 2003 clients

I have a few issues dealings with Contacts in the Outlook client of one
user.

He had a Contacts folder with sub-folders. We deleted this contacts, and
sub-folders as well, to move them to somewhere else (in a Public folder, in
order to share them with other users).

The issue is that when this user creates a new message, by doing New
Message, and then clicking on the TO: field, the Contacts sub-folders are
still visible - but empty of course, and popping a warning whenever you try
to select them.

Is it possible to get rid of this weird view, without wiping out the Windows
NT user profile wich is fastidious (mainly for the user...).

Deleting the mail account on the client desktop in Control Panel, Mail
account, is not an help, because the same issue is back as soon as I
re-create the Microsoft Exchanger Server mail account.

Any idea how to "really" reset this Outlook profile?

Help appreciated
Nicolas
 
You should have turned off the option to expose those now-deleted folders in the Outlook Address Book before you deleted them. Now to fix the problem, you'll need to remove the Outlook Address Book service, restart Outlook and add it back in.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Delete the contact folders. they should be visible. Also, change the default
view. Open the address book and go to the tools menu - options.

Nue
 
Nicolas Macarez said:
I have a few issues dealings with Contacts in the Outlook client of
one user.

He had a Contacts folder with sub-folders. We deleted this contacts,
and sub-folders as well, to move them to somewhere else (in a Public
folder, in order to share them with other users).
Click to expand...

There is absolutely no way you should have been able to delete the Contacts
folder (Outlook should have complained and refused to delete it) and putting
them in a public folder is only one way to share them. He could also have
shared his own Contacts folder.
The issue is that when this user creates a new message, by doing New
Message, and then clicking on the TO: field, the Contacts sub-folders
are still visible - but empty of course, and popping a warning
whenever you try to select them.

Is it possible to get rid of this weird view, without wiping out the
Windows NT user profile wich is fastidious (mainly for the user...).
Click to expand...

Tools>E-mail Accounts>View or change existing directories or address
books>Next. Select Outlook Address Book and click Change. Delete the
broken references there.
 
Thanks Brian,

As I said in my initial post, I didn't delete the Contacts folder
(impossible) but I did delete the contacts inside the Contacts folder and
the sub-folders beneath.
I'll try what you tell me at the end of your post, as soon as I'm back to my
client.

Many thanks

Nicolas
 
Nicolas Macarez said:
As I said in my initial post, I didn't delete the Contacts folder
(impossible) but I did delete the contacts inside the Contacts folder
and the sub-folders beneath.
Click to expand...

I see. I (mis)interpreted "we deleted this contacts, and sub-folders as
well" to mean you deleted the Contacts folder and its subfolders.
 
Thanks Brian,
I did what you said in a previous post - and it worked: I have now a clean
TO: field when I create a new message (without extra empty sub-folders)

Regards

NIcolas
 
Back
Top