res://shdocpe.dll

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Guest

I'm trying to help my father-in-law out...bless his heart, he is in a mess!
His computer seems to be loaded with spyware/malware and his browser is
highjacked and his favorites are filled with all kinds of stuff he didn't put
there.

I've run in safe mode and regular mode the following: Ad-Aware SE,
CWShredder, Search & Destroy, and McAfee Virus Scan. After cleaning out all
temporary files, running the spyware cleaning programs, and resetting his
home page, his browser still has "res://shdocpe.dll" as his home page.

His windows updates are not current either because he apparently didn't
think it was necessary. His computer is so bogged down and slow, it's hard to
function at all to get anything accomplished.

I looked at the processes he has running and there are several things in
there that look suspicious. Should he have 5 or 6 srvrhost.exe's running?

Desperately needing help - Judi
 
Hi Judi :-)

Some variants of malware can replicate itself and return repeatedly if not
cleaned properly. It is best to read through all the information before you
start to know before hand what you need to do and how. Follow all
instructions to letter as much as possible.

Download, install and run HiJackThis and follow all directions carefully:

How to download and install HiJackThis:
http://www.bleepingcomputer.com/forums/topict309.html

Please DO NOT post your log to this newsgroup, but to the HiJackThis Support
Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.

Also, even if you have already run some programs, run the again according to
the instructions here:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm


Hope this helps :-)

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
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