"requesting virus scan" problem - yet again

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I too have recently started having this problem ( I am using Office 2000
Premium): whenever I try to open Word or a Word document the taskbar shows
"requesting virus scan" and the program stops responding. If I leave it alone
and do something else, Word will open after about 12 minutes, but is then
liable to hang at the slightest provocation. (Incidentally Excel also
"requests a virus scan" but this takes less than a second.)
I note there are many posts on this subject scattered across the groups, but
99% of these relate to an incompatibility with Norton Antivirus: I have never
had NAV on my PC and use the free version of AVG. I have tried unticking the
"scan documents" box in AVG but this seems to make no difference except bring
up a dire warning that my PC is unprotected. I have also tried a repair
installation of Office and deleted the "normal.dot" file but neither had any
effect. Any suggestions would be welcome.
 
turkishjim said:
I too have recently started having this problem ( I am using Office 2000
Premium): whenever I try to open Word or a Word document the taskbar shows
"requesting virus scan" and the program stops responding. If I leave it alone
and do something else, Word will open after about 12 minutes, but is then
liable to hang at the slightest provocation. (Incidentally Excel also
"requests a virus scan" but this takes less than a second.)
I note there are many posts on this subject scattered across the groups, but
99% of these relate to an incompatibility with Norton Antivirus: I have never
had NAV on my PC and use the free version of AVG. I have tried unticking the
"scan documents" box in AVG but this seems to make no difference except bring
up a dire warning that my PC is unprotected. I have also tried a repair
installation of Office and deleted the "normal.dot" file but neither had any
effect. Any suggestions would be welcome.
Click to expand...

I've had exactly this problem in the last few days with Word 2002. As
you say, 99% of solutions refer to Norton, but I run AVG7 Free. Tried
all the usual, and not so usual fixes, and got so confused in the end
I don't recall where I saw the eventual answer.

Rather than delete 'normal.dot', the advice was to rename it
'normal.old' - subsequently Word produces a new 'normal.dot' and
'requesting virus scan' lock-up disappears!

Worked for me - hope it does for you.

- -
Martin in Moray, Scotland
 
turkishjim said:
Martin,

Nice to hear from someone in God's own country. Unfortunately this didn't
fix it, but my wife found the answer for me at :
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
I renamed the "data" file in the registry (scary!!!) and hey presto Word
opened as normal.
Many thanks for your input anyway.
Awrabest,

Jim
Click to expand...

Oo-er, scary indeed! Glad you're sorted now. Wives are useful
sometimes aren't they {;>)

atb,

Martin
 
Back
Top