Replies Seen By All

  • Thread starter Thread starter nick
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nick

Our company has individual email addresses, but there is one address
seen by all. When a client emails that address 3 employees all get the
same email. If employee one replies, then employees two and three
don't see the reply. As a result, they end up emailing the client that
employee one had already emailed. Is there a way that when whatever
employee replies from the general account that everyone can "see" it?
 
Sure, by using a shared mailbox in Exchange you're halfway there already.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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Our company has individual email addresses, but there is one address
seen by all. When a client emails that address 3 employees all get the
same email. If employee one replies, then employees two and three
don't see the reply. As a result, they end up emailing the client that
employee one had already emailed. Is there a way that when whatever
employee replies from the general account that everyone can "see" it?- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

Is this something that can only be done in Exchange? We use a Kerio
mailserver.
 
I don't know which kind of sharing functionality Kerio offers. You might
want to ask them.



nick said:
Sure, by using a shared mailbox in Exchange you're halfway there already.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----




Our company has individual email addresses, but there is one address
seen by all. When a client emails that address 3 employees all get the
same email. If employee one replies, then employees two and three
don't see the reply. As a result, they end up emailing the client that
employee one had already emailed. Is there a way that when whatever
employee replies from the general account that everyone can "see" it?-
Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

Is this something that can only be done in Exchange? We use a Kerio
mailserver.
Click to expand...
 
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