remove driver

  • Thread starter Thread starter Douglas Schofield
  • Start date Start date
D

Douglas Schofield

I just upgraded to WinXP. I tried to install Adaptec
Easy CD creator (ver3.5), which came with my CD burner.
I got a message saying XP will not support it. The
adaptec site has no update for anything earlier than
ver5. So now when I log on, I get a message saying
windows will not load a driver, and all I want is this
message to go away. Install/uninstall and remove
programs doesn't work and I searched for adaptec files
but I've run out of things to try. Any help for a new
user? Thanks, Doug S.
 
Adaptec version 3.5 is compatible with what version of Windows? XP does have
a compatibility mode where you can tell it to act like a previous version of
Windows so software can run. Did you try it?
 
I tried using the compatibility wizard to load this
program (easy CD creator). After I used it, it said
wnapsi32.dll would not load, and that I shouldn't use the
program. When I load windows the message I get at the
bottom is: 'cd recording software' will cause windows to
become unstable. Windows has prevented these drivers
from loading. I used add/remove to uninstall easy cd
creator, but I still get a reminder about it. I don't
mind going out to buy some updated software for CD
burning, but for now I want to be rid of this little
message. Thank you for answering, Doug S.
 
Michael, thanks for writing. I read the article and
found the string...but I couldn't tell what the upper
filer and lower filter is. I don't want to make a
mistake. Can you enlighten me?
 
The problem you're having is due to the driver that Easy CD Creator
installed. It sounds like their uninstall program didn't properly remove the
driver. Windows XP includes a feature called Driver Protection that
automatically detects specific drivers that cause problems and prevents them
from loading (you would have bluescreened if this driver wasn't blocked).

This article explains how to get the driver off your machine:
http://support.microsoft.com/default.aspx?scid=KB;en-us;q315345

-Euge

--

This posting is provided "AS IS" with no warranties, and confers no rights.

Eugene Lin
Program Manager
Windows Device Management and Installation
Microsoft Corp.
 
Go to Start, in the run box type regedit and press enter, then navigate to
the keys specified in the article:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

And

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Select it, then go to the Edit Menu, click Delete and OK.
 
Michael, I tried this and got the following error box.
Cannot delete
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318} error while
deleting key. How about that? Doug S.
 
First, did you make sure that you were in an Administrator account when you
tried to perform this task.

Second, if you were in an administrator as opposed to limited account, given
what you've said about having this on your system, I'd venture to say, your
system is in quite a mess.

You've told us nothing about this setup, how XP came to be loaded on it or
anything else that might be installed including the software versions. If
your getting a message such as this and you are in an admin account, my
suggestion would be to format and start over clean, something you can do
from within XP setup as follows but note, this will wipe your hard drive
losing all information on it but since you can boot to the desktop, you can
at least backup your data:

NOTE: before doing so, place the XP CD in the CD-ROM drive while at the XP
desktop. When the setup screen appears, select, Check System Compatibility
and press enter. Given all that you've posted, it would be a good idea to
see if there's anything else on this system that is incompatible with XP.
Also note, before proceeding with the steps below, be sure to correct any
issues. Obviously, if they are software issues, just don't reinstall those
apps and move to applications compatible with XP after you reinstall XP
below. If you have hardware issues, those should be addressed as well as
they might cause setup to halt at which point you'd likely have to go to a
shop to get it resolved.

Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

A few screens into the boot process, if you see the message on the boot
screen to "Press any key in order to boot from the CD," do so.

After loading drivers and files, you should be taken to a screen with
the following:

To Setup Windows XP now, press ENTER.
To Repair a Windows XP Installation using Recovery Console press R.
To Quit setup without installing Windows XP, press F3.

In your case, press ENTER.

Agree to the License agreement by pressing F8.

You will then be taken to a screen with two options.

To repair the selected Windows XP installation press R.
To continue installing a fresh copy of Windows XP without repairing,
press ESC.

This will bring you to a partition map where you
can delete, create and format partitions.
Select the drive you wish to format, delete the partition, then create a new
partition, format as desired and continue with XP installation.

For us to go any further and I'm not sure it would be much help given some
of the things you've already posted, we'd need to know, how XP came to be
loaded, did you install it or did your it come already installed when you
purchased the computer. What operating system was on their previously as it
would appear XP was installed over that setup unless you previously
installed Easy CD Creator.
 
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