remote host name could not be resolved

[Mark F.]

While trying to connect to another computer I get the
message:
Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again.
What does this mean and what's the fix?
Thanks

 

[Sooner Al]

Are you or the other person behind a firewall/NAT/router? If so, look at this page that details how
Remote Assistance works in that case...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You may need to use the email or file invitation method and modify the RCTICKET field of the
invitation file...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692