Remote Desktop config query...?

  • Thread starter Thread starter Big-D
  • Start date Start date
B

Big-D

I am trying to support XP Pro workstations over our
office LAN but cannot logon to Users' PC without forcing
a logoff ie. I cannot seem to establish a concurrent
sessions whereby the User can follow what I'm doing on
screen, whilst I am logged on as that User (or
as 'Administrator')

Is this possible to achieve - or is it a limitation of
Remote Desktop?

Any help appreciated.
 
Try the Remote Assistance, this will allow the user to follow what it is that you are doing. You need to check it off in the Remote tab, have the user then create the Remote Assistance file for you. Have the user then e-mail it to you and then you will be able to control the desktop while the users watches. Also, you can try DameWare.
 
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