Remote Control thru MSN messenger

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G

Guest

I use the Ask for remote assistance thru MSN Mesenger and they can view the screen but can't control it, the button that says stop control isn't acive. How do I set it for them to control it also in this application???
 
Glen said:
I use the Ask for remote assistance thru MSN Mesenger and they can
view the screen but can't control it, the button that says stop
control isn't acive. How do I set it for them to control it also in
this application???
Click to expand...


They have to ASK for control..

Until they do, of course the "stop control" will be greyed out..
 
In addition to "Shenan's" comment...

Its also possible the "Solicited Remote Assistance" group policy is configured on your PC, ie. your
asking for assistance, to only allow the Expert to view your desktop but not control it...

To check that go to "Start -> Run" and type the command gpedit.msc at the command line. Navigate to
the "Local Computer Policy -> Computer Configuration -> Administrative Templates -> System -> Remote
Assistance", double click on the "Solicited Remote Assistance" policy and select "Not configured"
*OR* select "Enabled" and configure the "Permit remote control of this computer" drop down menu for
"Allow helpers to remotely control this computer"...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
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