Remote Assistance

  • Thread starter Thread starter Eric
  • Start date Start date
E

Eric

Just wondering if anyone knows why this is happening.
I am using remote assistance for a friend and I have them
ask me for help, but I am getting this error message
"Attempting to connect-Could not be established because
remote host name could not be resolved"
I have disabled my firewall and she did also, with no
luck. Could someone help
 
Hi. Do you or friend has any firerwalls on or using a going through a
router. You need to port forward port 3389 its the same port remote
desktop uses. Also if one or both of you are using the built in windows
xp firewall kill it, and go get a better free one like sygate or kerio.
And if you using one of them and not xp's firewall there is option in
them to open up that port in the programs themselves but usually with
them 2 its not needed just all full access
 
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