Remote Assistance/SP2 Firewall

[Gary McDonald]

Is remote assistance enabled?

Right-click 'my computer' select 'remote' ensure that
remote assistance is enabled.

http://www.gmditsolutions.com
http://www.themobilepcdoctor.com

 

[Bill Sanderson]

Sorry to have missed this conversation 'til now:

There's a KB article explaining how to fix this issue:

http://support.microsoft.com/default.aspx?scid=kb;en-us;555179