Remote Assistance Invitation

  • Thread starter Thread starter Abel Diaz
  • Start date Start date
A

Abel Diaz

I am trying to send a Remote Assistance invitation to
someone. I get as far as choosing a password and when I
click "Save Invitation" I get the error:"A program could
not start. Please try again."
I have turned off the firewall, enabled the guest
account, and under the Remote tab in System Properties I
have Remote Assistance and Remote Desktop enabled. I am
running XP Pro SP2. I am able to send invitations with
all other computers I use. Is there a setting somewhere I
have missed? Also I have no Services disabled. I thank
you in advance.
 
Never mind I found a fix. From the command prompt I
typed "sessmgr -services" and that worked. Why I don't
know but maybe someone here does? Thanks
 
Ok I figured it out. It's the Remote Desktop Help Session
Manager service that was failing to start. It was
disabled but not by me.
Sorry if I have wasted your time, maybe someone else has
this problem and will benefit from my 3 posts.
 
It didn't help me, but it is good that you described the problem and
described your solution. I have a problem with my machine not able to ask
for remote assistance and any good idea is worthwhile. Yours certainly was
a good idea.
 
I've tried to use remote assistance invitation but it tells me timed out
anyone can help me
 
cadewoman247 said:
I've tried to use remote assistance invitation but it tells me timed
out anyone can help me
Click to expand...

Please describe in more detail the networking arrangements at the novice end
(the person requesting assistance). What is the operating system? Is there
a firewall? Is there a router? What is the nature of the internet
connection?
 
The message says timed out did not response in enought time. I don't know
what that means. firewall was turned off, xp home, not sure about the
router, and connection.
 
cadewoman247 said:
The message says timed out did not response in enought time. I don't
know what that means. firewall was turned off, xp home, not sure
about the router, and connection.
Click to expand...

Knowing whether there is a router at the Noice end of RemoteAssistance is
crucial, so it would be good to enquire further.

If there is a router, it must support UPnP, and UPnP must be enabled.
 
Back
Top