Remote Assistance Ctrl-Alt-Del

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,

Does anyone know how you send Ctrl-Alt-Del to a Remote Assistance session.
The problem arises if you leave the machine and it locks. In order to unlock
Ctrl-Alt-Del must be sent before user id and password can be entered.

Thanks in advance.
 
Richard said:
Does anyone know how you send Ctrl-Alt-Del to a Remote Assistance
session. The problem arises if you leave the machine and it locks. In
order to unlock Ctrl-Alt-Del must be sent before user id and password
can be entered.
Click to expand...

CTRL+ALT+END
 
CTRL+ALT+END works with Terminal Services but not with Remote Assistance.
Thanks for your reply anyway.

Richard.
 
Richard said:
Does anyone know how you send Ctrl-Alt-Del to a Remote Assistance
session. The problem arises if you leave the machine and it locks.
In order to unlock Ctrl-Alt-Del must be sent before user id and
password can be entered.
Click to expand...

Shenan said:
CTRL+ALT+END
Click to expand...

Richard said:
CTRL+ALT+END works with Terminal Services but not with Remote
Assistance. Thanks for your reply anyway.
Click to expand...

That's probably by design..

After all, in "Remote Assistance", the user at the other end had to give you
permission to take control of the PC. Now you have both sat there long
enough for the screensaver to kick in and the machine to lock? This means
you are not doing much assisting and that user mustn't be around to watch
you assist them (or they surely would have moved a mouse or something.) --
Therefore I can see why you would not have the ability to continue your
"Remote Assistance" when there is no one around to assist. If there is no
one there to assist then you have full control of the machine and that was
not the intention (thus the ability of the remote user to press ESC and take
control back.)
 
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