Remote Assistance connection issue

  • Thread starter Thread starter Maurice Newsome
  • Start date Start date
M

Maurice Newsome

I've just exchanged text with another using messenger.
When they requested remote assistance the message
Remote assistance connection could not be established
because hostname could not be resolved. I am coming
through a firewall on my end and the assistance requestor
has a Verizon DSL connection. What are the obstacles and
how can I address them? Advice sought.

P.S. If I am connected to the correspondent at work may
I leave for home and pick up the connection there?
 
Im having the same exact problem. I need someone to help
me get REMOTE ASSISTANCE back again. It used to work, but
its not allowing me to do anything due to a "VPN" thing.
MSN wont help, Microsoft wont help, and RoadRunner wont
either. Always passing the buck!
Sorry....but no help here.
 
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