Remote Assistance Broken

  • Thread starter Thread starter Paul Westwell
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Paul Westwell

Hi all,

My remote assistance used to work fine but is now broken!

I am trying to use it on my home network which consists of a Linksys BEFSR41
and two PC's running XP and SP2, UPnP is enabled on both machines and on the
router.

I have MSN 6.2 and have also reinstalled Messenger within XP as I was unsure
if this is required in addition to MSN even if it is not running.

Mcafee firewall running

The problem I get is that I can request remote assistance from machine a to
machine b, machine b accepts and the help and support window opens. I then
get (still on machine b) a with called "Remote assistance -- Web Page
Dialog" which informs me "Remote Assistance failed, please try again"

Any ideas?
 
Yes,

See below....

I finally fixed this, I notice a number of other people were suffering the
same problem so hopefully someone else will benefit from my pain!

I determined the problem was nothing to do with my router and only occurred
when the request was made to one of my 4 PC's not from it.

Re-installing SP2 was the answer, initially I installed it on all 4 machines
from the Windows Update, this time I downloaded to 250Mb file from the
Microsoft website and just ran the install again without removing the
existing SP2.

That fixed them all one by one!

Hope this helps someone.

Paul
 
Paul,
I can't thank you enough.
For weeks I have read everything I could find about "remote assistance"
problems.
I udated my PnP NAT/Router firmware, I placed my PC in the DMZ, I manually
opened ports, I installed "Active Ports", I disconnected my router,I turned
off the XP firewall, I got my mom to drop her dial up and get cable - nothing
worked.

I read your post earlier today and tried it.
I downloaded the 266MB SP2 file -not through windows upldate this time-
I reinstalled SP2 from the downloaded file on both my systems and now Remote
Assistance works!

Any Idea how we let the Microsoft folks know that their Automatic Updates
have a problem?

-Mike
 
Mike_K said:
Paul,
I can't thank you enough.
For weeks I have read everything I could find about "remote assistance"
problems.
I udated my PnP NAT/Router firmware, I placed my PC in the DMZ, I manually
opened ports, I installed "Active Ports", I disconnected my router,I turned
off the XP firewall, I got my mom to drop her dial up and get cable - nothing
worked.

I read your post earlier today and tried it.
I downloaded the 266MB SP2 file -not through windows upldate this time-
I reinstalled SP2 from the downloaded file on both my systems and now Remote
Assistance works!

Any Idea how we let the Microsoft folks know that their Automatic Updates
have a problem?

-Mike
Click to expand...
 
I have ordered and received the SP2 upograde CD.

I have the same problem described with Remote Assistance.

Does anyone know if re-installing SP2 from the CD is the same as downloading
the 266Mb file (something i do not want to do if I do not have to).

RIchard
 
I am trying to solve a problem where remote assistance only works if the
computer requesting assistance has the firewall turned off. It does not
matter if the firewall is Norton InternetSecurity _or_ ZoneAlarm (we
never use both at once). Once the firewall is shut down we have no
problems connecting with me controlling his PC. On my PC, I do not need
to shut down Norton InternetSecurity Firewall. One odd thing is that
once connected, Norton InternetSecurity Firewall can be turned back on.
Turning on ZoneAlarm disconnects the remote computer.

Are there specific Norton Firewall settings causing this? Both
computers are configured the to "Permit All" for MS Remote Desktop
Connection and MS Remote Desktop Help Session Manager and to Automatic
for MS Messenger.

Will reinstalling SP2 solve this problem?

Is this the Windows XP Service Pack 2 Network Installation Package for
IT Professionals and Developers? Are there any tricks to reinstalling
this over Win XP Home that already has SP2 installed?


Marty

----- Original Message -----
From: "Jonathan Kay [MVP]" <[email protected]>
Sent: Friday, April 01, 2005 2:36:27 PM
Subject: Remote Assistance Broken
 
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