Remote Assistance and Routers

  • Thread starter Thread starter Steve
  • Start date Start date
S

Steve

I am attempting to remotely assist someone who is behind a
linksys router. I receive the following: "Remote Assistance
connection could not be established because the remote host
name could not be resolved. Please try again." Any ideas on
how to get around this?
 
Hi,

The recipient needs to set up port forwarding for 3389 on the router to the
internal IP (usually 192.168.x.x, they can run ipconfig from a cmd prompt to
determine it) used by the target machine.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
Thanks,

Will give it a try.

-----Original Message-----
Hi,

The recipient needs to set up port forwarding for 3389 on the router to the
internal IP (usually 192.168.x.x, they can run ipconfig from a cmd prompt to
determine it) used by the target machine.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone






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Click to expand...
 
The problem is because the invitation they sent you has
an IP embedded in it from the linksys router, and you're
trying to connect to them from the public side of the
router with a different address. You'd need to have
their router's public IP addy, and also either put their
computer in the DMZ of the router, or forward the Remote
Desktop ports to their computer--not something a newbie
can do.

Ken
 
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